Service Desk Technician

Antero Technology Services is seeking an onsite Service Desk Technician for an enterprise environment in Annapolis Junction, Maryland. This is a night shift role providing Tier 1 and Tier 2 support for end users, with troubleshooting spanning Windows devices, connectivity, and system access under an active TS/SCI clearance requirement.

Role Responsibilities

• Deliver Tier 1 and Tier 2 technical support to help users resolve hardware, software, application, connectivity, and system-access issues.
• Troubleshoot Windows desktops and laptops, printers, and other end-user technologies.
• Investigate technical incidents, identify likely causes, and work toward effective resolution.
• Support account access and authentication, including common network connectivity troubleshooting.
• Document incidents, troubleshooting steps, and resolutions in the service desk ticketing system.
• Escalate issues requiring specialized support, including clear documentation and technical findings.
• Maintain clear communication with users throughout the support process, including next steps.
• Contribute to accurate support documentation, FAQs, and knowledge resources to support service delivery.

Required Qualifications

• Active TS/SCI clearance.
• CI Poly required before starting work. Existing CI Poly is preferred but not required for initial consideration. Candidates without an existing CI Poly may be considered for government polygraph processing. Successful completion is required before starting, and scheduling depends on government availability.
• DoD 8570 IAT Level II certification.
• At least one of the following certifications: CompTIA A+, HDI, ITIL Foundation, or Microsoft 365.
• Education and experience: a High school diploma with at least 3 years of relevant experience, or a bachelor’s degree with no additional experience required.
• Ability to work fully onsite in Annapolis Junction, Maryland, during the 10 PM–6 AM night shift.

Relevant Technologies

The role includes support across the following technologies:

• Windows
• Active Directory
• Public Key Infrastructure (PKI)
• Service desk ticketing system
• CompTIA A+
• HDI
• ITIL Foundation
• Microsoft 365
• DoD 8570 IAT Level II

Position Details

• Position: Service Desk Technician
• Location: Annapolis Junction, MD (onsite)
• Work arrangement: Fully onsite
• Schedule: Night shift, 10 PM–6 AM
• Clearance: Active TS/SCI required
• Polygraph: CI Poly required before starting; existing CI Poly preferred
• Certifications: DoD 8570 IAT II plus one of A+, HDI, ITIL Foundation, or Microsoft 365

Compensation

USD 83,000 to 96,000 per year.

Additional Considerations

• An existing CI Poly.
• Active Directory administration or troubleshooting experience.
• Public Key Infrastructure (PKI) and certificate-related support experience.
• Scripting or automation used to improve IT support activities.
• Knowledge management, support documentation, or process improvement experience.
• Experience supporting users in large enterprise IT environments.