Tech Support Agent

World Connection LLC is hiring a Tech Support Agent for a fully on-site role in the Boise, ID area. This position supports customers with timely technical assistance for Tempurpedic mattress bases and remote controls, using phone and/or email to troubleshoot issues and guide calls toward resolution.

Based in the Treasure Valley and working in person, the role focuses on handling inbound service requests while following established service and quality standards. You will communicate with customers to identify problems, walk through troubleshooting paths, and help bring each interaction to a successful outcome.

What you’ll do

• Respond to customer inquiries by telephone and/or e-mail in an in-bound service center, consistent with service and quality standards.
• Provide technical support for Tempurpedic mattress bases and remote controls.
• Take incoming calls and walk customers through troubleshooting steps to reach resolution.

Job details

• Location: Boise, ID (onsite) (Preferred: Boise, ID 83704)
• Work setting: In person
• Job type: Full-time
• Pay: $14.75 - $15.25 per hour
• Relocation (preferred): Relocate before starting work to Boise, ID 83704

Benefits

• Medical, Dental, and Vision insurance after 60 days of employment
• Employee Wellness & Engagement
• Fun, collaborative work environment
• Paid Vacation
• Inclusive Culture
• Room for advancement (promote from within)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance