Tech Support (Firearms)

CMMG is seeking a Tech Support (Firearms) teammate in Boonville, MO (onsite) to help customers get their firearms back to factory specifications. In this role, you will troubleshoot, diagnose, and perform precision physical repairs, then partner across Customer Service, Engineering, and Quality to improve product performance, safety, and turnaround time.

What you’ll do

• Diagnose and troubleshoot customer firearm concerns as the top priority, identifying mechanical issues and applying effective remedies.
• Perform inspection, disposition, and data entry for all returned products, including accurate documentation and proper routing (repair, scrap, reuse).
• Execute precision repairs and adjustments so firearms meet original factory specifications and safety standards.
• Communicate technical findings, repair outcomes, and safety recommendations to customers via phone or email in line with company policies.
• Provide detailed technical feedback on common failure points to help prevent repeat issues.
• Support receiving and shipping functions tied to returns, including tracking and communicating repair timelines and shipping expectations.
• Process work orders to convert finished goods into reusable or sellable components.
• Enter and maintain warranty, repair, and order data in SAP and CRM systems, keeping information accurate.
• Communicate product issues, defects, and trends to Quality and Engineering, assisting with root-cause review and continuous improvement.
• Participate in live fire testing after completing required compliance training.
• Assist with production, assembly, or other operational needs as required.

What you bring

• High school diploma or GED required (or equivalent combination of education and experience).
• 1–3 years of experience in technical support, customer service, or a customer-facing sales environment.
• Manufacturing, assembly, or production environment experience is preferred.
• Military or firearms-related experience is a plus.
• Strong firearms knowledge or the ability to quickly learn firearm platforms and components.
• Solid mechanical aptitude and strong troubleshooting capability.
• Effective verbal and written communication skills, including the ability to explain technical concepts clearly.
• Customer-focused interpersonal skills and the ability to build and maintain working relationships.
• Ability to work independently while managing multiple priorities.
• Detail-oriented approach with strong organizational and problem-solving abilities.
• U.S. Citizenship required.
• Ability to handle sensitive or regulated products in compliance with company policies and legal requirements.
• Comfort working at a computer for extended periods.
• Ability to lift and carry up to 40 pounds as needed; ability to stand, walk, bend, and reach throughout the workday.
• Ability to perform repetitive tasks while maintaining focus in a fast-paced environment.
• Ability to safely handle firearms in accordance with all safety regulations and training.
• Self-motivated with a strong work ethic and willingness to work with minimal supervision.
• Flexibility to take on additional responsibilities and support cross-functional teams; willingness to work overtime or adjusted schedules based on business needs.
• Commitment to continuous learning, product knowledge development, and process improvement, with professionalism in customer and internal interactions.

Tools you’ll use

Experience with SAP, HubSpot, or similar CRM/ERP systems, along with Microsoft Office and general computer applications. You’ll also be expected to maintain accuracy in data entry and documentation.

Schedule and role details

• Department: Customer Service
• Reports to: Customer Service Manager
• Employment type: Full-Time
• Shift: Monday to Friday, 7:00a to 3:30p