Technical Support Specialist (Full Time)

Provide first-line technical assistance on-site and by phone while supporting business operations and corporate functions.

Responsibilities

• Deliver first line technical support for software and common system issues on-site and via phone
• Diagnose and resolve software problems, including user errors, configuration errors, and bugs
• Diagnose, repair, and support hardware such as printers, computers, terminals, and communication devices
• Perform routine preventive maintenance as scheduled
• Answer support calls and log all requests in the service desk ticketing system
• Create, assign, and track tickets for escalated items to the rest of the IT team
• Install, upgrade, configure, and maintain hardware and software for company systems
• Support and assist with on-site installation, maintenance, and repairs with proper process documentation
• Provide service and customer assistance during field visits
• Maintain organization of assets, systems, and documentation
• Support inventory and organization of the lab, shed, and related areas
• Document key troubleshooting processes and develop technical documentation for employees
• Contribute to and maintain the knowledge base
• Work independently to provide first line technical support
• Complete manager-assigned projects on time
• Comply with all Pebble Beach Company safety and health policies and procedures
• Support weekends and after-hours on a rotational basis as needed
• Other tasks as assigned by the manager

Requirements

• 1 year of help desk or technical support experience
• Strong problem-solving ability and communication skills
• Excellent attention to detail
• Ability to convey complex ideas and enjoy solving technical challenges
• Self-motivated team player
• Passion for technology and world class customer service
• Enjoys learning new technologies
• Valid California driver’s license with fewer than 2 points
• College degree required

Benefits

• Competitive Pay: $29.50/hour
• Insurance (Full Time): comprehensive medical, dental, vision, and life insurance
• Health & Wellness Center: unlimited access to a physician and medical team for employees and family health needs free of cost
• 401(K) retirement program eligibility
• 401(K) match: Pebble Beach Company matches $.75 for every $1 contributed, up to 6% of eligible compensation
• Quarterly 401(K) contribution: company contributes an amount each quarter based on hours worked, plus a discretionary contribution at the end of each fiscal year
• Discounts at Pebble Beach restaurants, retail shops, and the Forbes Five Star Spa
• Hotel discounts available during select seasons
• Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club
• Ongoing learning and development opportunities, plus promotions and transfers
• Complimentary meal during your shift in the Employee Dining Room

Plus (Familiarity With)

• Windows 10 and MS Office suite
• Imaging and deploying software with Microsoft SCCM
• Configuring and setting up Avaya Phones
• Point of Sale (POS) experience
• Experience working with a ticketing system
• Cable tracing and punching down