Technical Support

This role supports a public-facing autonomous vehicle service in Las Vegas by maintaining vehicle readiness, handling field incidents, and delivering passenger-focused support. As a Readiness and Response Operator, you will coordinate daily checks, troubleshoot vehicle systems, and manage multi-site logistics to maintain high mission availability.

Role Overview

Benner Solutions is seeking a Technical Support professional for an onsite position in Las Vegas, NV. The position focuses on daily vehicle preparation, on-road incident recovery, rider assistance, technical troubleshooting, and fleet operations across service and test fleets.

Key Responsibilities

• Perform daily pre- and post-service mechanical, sensor, and data checks to support vehicle safety, performance, and 100% mission availability across service and test fleets.
• Respond to on-road incidents by managing safe vehicle extractions and repositioning, including operating vehicles with remote input tools in complex environments.
• Provide high-touch passenger support and concierge service during recovery events or at pick-up and drop-off locations, with emphasis on safety, clear communication, and professional passenger experience.
• Diagnose system blockers using terminal commands, perform power cycles, and flash firmware; complete interior and exterior detailing, manage vehicle charging, and support site infrastructure.
• Oversee multi-site vehicle movements, track and replenish fleet consumables, document incidents in real time, and assist with vehicle deployment and site audits for new market launches.

Required Qualifications

• Follow all safety protocols and consistently use required PPE.
• Pass a background check, MVR (Motor Vehicle Record) check, and drug screen.
• Comply with the Substance Abuse Policy.
• 2 to 4 years of experience in a fast-paced environment that combines logistics with customer service (examples include hospitality, aviation ground operations, emergency response, or fleet management).
• Demonstrate accuracy when executing complex procedures and apply a customer-first sense of urgency.
• Comfort using terminal commands, mobile devices, laptops, and remote operation interfaces (Rovebot) to manage vehicle states and report anomalies.
• Maintain a valid driver’s license with a clean or excellent driving record.
• Ability to lift up to 50 pounds and to stand, walk, push, pull, squat, bend, and reach during shifts in both workshop and public road environments.
• Maintain a calm and professional demeanor during high-pressure situations or unexpected disruptions on public roads.
• Wear safety boots meeting ASTM F2412 / F2413 requirements.

Preferred Qualification

• Experience with precision driving in high-traffic urban environments.

Technologies

• Terminal commands
• Mobile devices
• Laptops
• Remote operation interfaces (Rovebot)

Work Location

In person in Las Vegas, NV.

Compensation

Starting hourly rate: $29 per hour (Pay: From $29.00 per hour).

Benefits

• Employer subsidized health care benefits
• Pre-tax commuter benefits
• Flexible Spending Account (FSA) for healthcare-related costs
• Employer covers all costs for short and long-term disability and life insurance
• 401k package
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Training & Work Schedule

Training schedule (first 8 weeks): AM shift Monday through Friday, 7:30 AM to 4:00 PM, or PM shift Monday through Friday, 3:30 PM to 12:00 AM (training shift assigned based on business needs).

Available shifts (after training):

• 1st Shift: 7:30 AM to 4:00 PM
• 2nd Shift: 3:30 PM to 12:00 AM (2nd priority)
• 3rd Shift: 11:30 PM to 8:00 AM (most priority)

After the initial assignment, you will be able to sign up for different shifts going forward.