Desktop Support Analyst
Job Description
This entry-level Desktop Support Analyst role is the first point of contact for technical help within Healthcare IT support and desktop/infrastructure troubleshooting.
Responsibilities
- Serve as the initial point of contact for users requesting technical assistance
- Apply working knowledge of Windows 10/11 to troubleshoot desktop-related issues
- Use working knowledge of Microsoft 365 administration and troubleshooting to resolve user and account problems
- Support troubleshooting and workflows involving Microsoft Excel
- Use basic SQL as needed for issue diagnosis
- Diagnose issues accurately while maintaining patience during complex troubleshooting scenarios
Technologies
- Windows 10
- Windows 11
- Microsoft 365
- Microsoft Excel
- SQL
Requirements
- Working knowledge of Windows 10/11
- Working knowledge of Microsoft 365 administration and troubleshooting
- Working knowledge of Microsoft Excel
- Working knowledge of basic SQL
- Ability to diagnose issues accurately and remain patient during troubleshooting
Job Type & Pay
- Job types: Full-time, Part-time
- Pay: $16.00 - $18.00 per hour
Work Location
- Onsite: Glendale, WI
- Work location: In person
Benefits
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
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