Technical Support Analyst II

The City of Colorado Springs is seeking a full journey-level Technical Support Analyst II to provide end-user technical assistance, troubleshoot hardware and software issues, and support IT system maintenance and project work. This onsite role is based in Colorado Springs, Colorado.

Role Overview

In this position within the Technical Support Analyst series, you will perform a wide range of technical support tasks, including troubleshooting, system imaging and deployment, equipment lifecycle maintenance, and diagnosing and repairing issues affecting end-user systems. You will also assist with IT projects and initiatives that support department needs.

Responsibilities

• Provide direct support to end users by answering IT-related questions, troubleshooting hardware and software issues, and working to ensure timely resolution of technical problems.
• Build, update, and configure operating system images to align with department requirements.
• Maintain system currency by ensuring compatibility across hardware models and keeping systems patched and up to date.
• Replace, image, and configure desktop and laptop equipment for users.
• Document asset changes, retrieve old equipment, and securely wipe hard drives prior to disposal.
• Diagnose and repair hardware and software issues, install and configure applications, and back up or restore user profiles.
• Coordinate with vendors for hardware repairs and warranty replacements.
• Lead or participate in IT projects including new product implementations, system upgrades, and process improvements.
• Document workflows, provide training to IT staff, and support smooth transitions during new technology implementations.
• Perform other duties as assigned.

Requirements

• Equivalent to completion of the twelfth grade, with a high school diploma or GED.
• Three years of full-time professional experience in IT support or a related field.
• Must possess, or obtain within six months of hire, a CompTIA Security+ certification.

Technologies

• Microsoft Windows
• Microsoft Office Suite
• IT service management best practices
• CompTIA Security+
• Microsoft System Center Configuration Manager (SCCM)
• SharePoint
• Exchange
• iOS
• Android

Preferred Qualifications

• Experience using IT service management tools.
• Experience with Microsoft System Center Configuration Manager (SCCM), SharePoint, or Exchange tools.
• Experience troubleshooting mobile devices (iOS and Android).

Compensation and Location

This onsite role is located in Colorado Springs, CO. The hourly salary range is USD 28 - 34 per hour.

Benefits and Additional Compensation

Additional compensation may be provided depending on the position, area of assignment, and specific job assignments. Examples include shift differential, pay differential, acting or lead pay, special assignment pay, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

Important Notices

• This position is subject to budget-required furloughs to be implemented in the 2026 calendar year.
• The City is an accredited pay equity employer.

Application and Background Check Information

For questions about this position, contact City Recruiting at [email protected]. The background check process includes being fingerprinted; fingerprints will be used to check the FBI criminal history records.

• Visit the City of Colorado Springs Careers page to view opportunities and complete the online application.
• A new login and online application are required unless you already have a Government Jobs user ID and password.
• Completing the application in full, including the entire work experience section, supports Human Resources in the applicant screening process.
• Applicants may redact information from resumes, certifications, transcripts, or other materials that identify age, date of birth, or education attendance/graduation dates.
• Candidates with out-of-state credentials may inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program.
• The Government Jobs application system does not allow editing after submission for a position.

Work Authorization and Visa Sponsorship

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B, or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Job Posting Note

This job announcement does not include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.