Technical Support Analyst with Incident Management
Job Description
Realign LLC is seeking a Technical Support Analyst with Incident Management to strengthen command center operations in Chandler, AZ. In this onsite role, you will help coordinate incident and event logistics while supporting restoration activities across IT service management workflows.
You will work at the intersection of incident response coordination and operational monitoring, maintaining clear incident documentation and tracking operational signals such as alerts, telemetry, and service disruption indicators.
What you will do
- Open and support incident bridge lines, engage the appropriate responder teams, and coordinate assigned logistics activities through restoration.
- Monitor and analyze operational events, alerts, incidents, service disruptions, and supporting telemetry across enterprise environments.
- Work through command center support activities including Event Logistics, Incident Logistics, and production support.
- Review logs, dashboards, and change activity to help identify and understand operational impacts.
- Maintain accurate incident records and support restoration execution across Event, Incident, Change, and Problem Management processes.
Location and compensation
- Location: Chandler, AZ (onsite)
- Salary: USD 39,520 per year
Experience
- Minimum experience: 3 years
Requirements
- Cyber Threat Management Analyst
Required skills
- Cyber Threat Management Analyst
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