Technical Support Analyst with Incident Management

Realign LLC is seeking an Incident Management-focused Technical Support Analyst to support command center operations from our Chandler, AZ onsite location. This role helps keep incident response moving by managing event and incident logistics, producing operational support, and maintaining clear incident records that support restoration across multiple management processes.

What you will do

The Technical Analyst II supports command center operations through Event Logistics, Incident Logistics, and production support activities. Key responsibilities include opening and maintaining incident bridge lines, engaging the appropriate responder teams, and coordinating the assigned logistics required to support restoration efforts.

You will also monitor and analyze operational activity across enterprise environments. This includes working with alerts, incidents, service disruptions, telemetry, logs, dashboards, and change activity to understand what is happening and to support accurate operational decision-making during live events.

During incidents, you will engage responder teams, analyze event and telemetry data, and ensure incident records remain accurate and up to date. You will support restoration execution across Event, Incident, Change, and Problem Management processes.

What you bring

• ~3 years of relevant experience (calibrated to this level)
• Ability to operate independently within documented procedures
• Developing proficiency in live incident coordination, priority alignment, operational documentation, and cross-team collaboration

Required skill

• Cyber Threat Management Analyst

Compensation and location

This onsite role is located in Chandler, AZ and offers USD 39,520 per year.