Production / Technical Support III

Experis is hiring a Production / Technical Support III to support enterprise production services and help drive service restoration through the production services and incident response function. In this onsite role in Chandler, AZ, you will coordinate incident response activities, perform triage, and keep stakeholders informed with structured, standards-based communications.

This position sits within operational support responsibilities where routine to moderately complex production incidents require clear coordination, ongoing validation, and organized follow-through from detection through resolution or escalation.

Responsibilities

• Coordinate response activities for routine to moderately complex production incidents using established incident management processes.
• Perform initial and ongoing triage by validating symptoms, impacted services, affected users, business impact, severity, and escalation needs.
• Engage and coordinate technical support teams, application owners, infrastructure teams, and service partners through approved escalation paths.
• Monitor dashboards, alerts, queues, communications channels, and telemetry sources to identify service degradation, recurring patterns, and potential incident triggers.
• Prepare structured incident updates, bridge notes, timelines, and stakeholder communications using approved templates and standards.

Requirements

• 4-5+ years of experience in technology operations, production support, incident management, command center operations, application support, infrastructure support, service desk escalation, or a related technical operations environment.
• Working knowledge of ITSM principles, incident lifecycle processes, severity models, escalation criteria, service impact assessment, and operational governance expectations.
• Demonstrated ability to coordinate multiple technical teams during active production events and maintain organized follow-through through resolution or escalation.
• Ability to interpret monitoring alerts, incident symptoms, user impact, application dependencies, and operational data to support triage and severity validation.
• Strong written and verbal communication skills, including the ability to create clear incident updates, handoffs, summaries, and timeline documentation.

Compensation & Location

• Location: Chandler, AZ (onsite)
• Pay range: USD $40-$44 per hour

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

Upon completion of the waiting period, consultants are eligible for the benefits listed above.