Technical Support Engineer

Agilent Technologies offers the flexibility to work remotely from Santa Clara, CA while joining the CrossLab Online Technical Support Team. In this full-time role, you will serve as a key first point of contact, helping customers across the U.S. and Canada resolve hardware, software, and application issues through remote troubleshooting.

This position focuses on guided problem solving by phone and email, with escalation to internal technical experts when a situation requires deeper support. You will also collaborate with a team environment built around serving customers and delivering timely, high-quality resolutions.

Responsibilities

• Provide remote support for hardware, software, and application issues to customers across the U.S. and Canada.
• Act as the first point of contact for incoming customer requests.
• Troubleshoot technical issues and determine appropriate next steps.
• Guide customers through solutions using phone and email, along with remote troubleshooting tools.
• Partner with internal technical experts when escalation is needed.

Requirements

• Bachelor’s degree in Chemistry, Biochemistry, Biology, Microbiology, or a related STEM field.
• Strong verbal and written communication to support customers via phone, email, and remote troubleshooting tools.
• Analytical thinking and logical problem-solving abilities.
• Customer-focused mindset with a commitment to timely, high-quality support.
• Interest in technical support, analytical instrumentation, and customer-facing problem resolution.
• Ability to learn and support technical products, software, and laboratory workflows.
• Basic knowledge of Microsoft Windows and computer systems.

Preferred Qualifications

• Recent science graduate interested in starting a career in the analytical instrumentation industry.
• Strong STEM aptitude and a passion for troubleshooting complex technical problems.
• Ability to guide customers remotely with clear, step-by-step communication.
• Prior laboratory experience through coursework, research, internships, or professional employment.
• Exposure to analytical instrumentation and laboratory technologies such as chromatography, spectroscopy, or genomics.
• Experience working with Agilent instruments or laboratory systems is preferred.
• Experience in customer service, help desk, technical support, or laboratory support is a plus.
• Curiosity, adaptability, and eagerness to learn new technologies and scientific applications.

Schedule, Location, and Pay

• Location: Santa Clara, CA (remote option available)
• Schedule: Full time, weekly schedule
• Shift: Day
• Travel: Occasional
• Duration: No end date
• Compensation: USD 28 - 54 per hour; full-time equivalent pay range is $28.85 - $54.09/hr plus eligibility for bonus, stock, and benefits

Education: Bachelor’s degree in Chemistry, Biochemistry, Biology, Microbiology, or a related STEM field.

Posting window: Applications accepted until at least November 16, 2026, or until the job listing is no longer posted.

Job function: Services & Support

Duration of posting: No end date listed.

Technologies: Microsoft Windows