Technical Support Engineer (Hardware)

Join Tyson & Mendes LLP in a role built around strong customer service and hands-on technical support. This onsite position in San Diego, CA supports a multi-location insurance defense law firm, helping new hires get fully working technology quickly while keeping hardware and access reliable across the organization. You will work within an Azure cloud client environment and provide white-glove support for attorneys and staff.

What you’ll do

• Deploy fully functioning, up-to-date PCs and peripherals for new hires
• Retrieve PCs and peripherals when employees leave the firm
• Configure hardware to align with current firm requirements for both new and returned equipment
• Support onboarding by troubleshooting hardware, software, and network issues
• Troubleshoot and resolve problems with PCs, printers, applications, smartphones, mobile devices, telephones, and remote access systems during the first month of employment
• Maintain expert knowledge of legal-specific applications and technologies
• Stay current with technological trends and share insights relevant to legal practice
• Communicate effectively with attorneys and staff at all levels
• Provide white-glove support to all users

Skills and experience

• Minimum 3 years of Help Desk support experience in a corporate law firm or professional services environment (required)
• ITIL certification or CompTiA (preferred)
• Extensive knowledge of PC hardware and configuration
• Knowledge of software applications used in a legal environment
• Familiarity with remote desktop applications and help desk software
• Ability to work in the office 5 days/week
• Strong troubleshooting and problem-solving skills
• Excellent communication skills, a positive attitude, and customer service abilities
• Ability to work in a fast-paced environment under pressure and manage multiple tasks effectively

Technologies you’ll work with

• Azure
• ITIL
• CompTiA
• Remote desktop applications

Compensation and benefits

• $33 to $35/hour based on experience
• Overtime paid at 1.5× the regular hourly rate, as needed
• Comprehensive benefits coverage, including plans available at zero employee cost (average annual employee contribution for health/vision/dental coverage: $700–$1,700)
• Employee Assistance Program through HealthAdvocate
• 401(k) with a 100% match on the first 3% contributed and a 50% match on the following 4–5%
• Vacation time accrued annually at the employee’s base rate
• Monthly technology reimbursement of $60
• Paid parental leave at base pay
• 37.5-hour standard workweek designed to promote balance and prevent burnout
• Educational reimbursement for non-attorney eligible team members (up to $3,500 per calendar year)
• Internal diversity and inclusion programs, including the Women’s Initiative and Young Professionals Initiative
• Firm-wide charitable giving program
• Numerous social and off-site events each year to strengthen connections with colleagues