Technical Support Specialist

The Technical Support Specialist role is a fully onsite position in Houston, Texas, focused on delivering day-to-day technical assistance to employees and end-user systems. Responsibilities include support for desktop and laptop environments, help desk services, imaging, VoIP and cell phone support, security issue resolution, and participation in IT projects and training.

Onsite Location

Houston, TX (onsite)

Role Responsibilities

• Maintain and support the desktop environment by installing, configuring, and troubleshooting desktop and laptop systems, printers, workstations, peripheral equipment, and network issues within a heterogeneous, fast-paced manufacturing environment.
• Support desktop environment security by maintaining passwords, protecting data integrity, and securing file systems.
• Communicate technical information clearly to both technical and nontechnical operations personnel.
• Recommend hardware and software solutions, including acquisitions and upgrades.
• Create user accounts and image PCs and laptops.
• Provide desktop phone support in a VoIP environment and support cell phone users.
• Resolve anti-virus and anti-spam issues on user computers.
• Collaborate with teams working on customer systems to resolve network-related issues.
• Deliver help desk support by resolving user problems related to desktop applications, workstations, and peripheral equipment.
• Install and maintain application and desktop software products.
• Install and support label printers and barcode scanners used in the manufacturing environment.
• May participate in the development of information technology and infrastructure projects.
• May conduct training programs to educate users about basic and specialized applications.

Required Qualifications

• Ability to participate in a 24x7 on call rotation.
• G Suite/Gmail familiarity.
• At least 2+ years of experience in a Windows/ChromeOS environment.
• Experience with MS Office products.
• Experience with AD Users and Computers account administration.
• Experience with MS Security Administration.
• Basic networking knowledge, including cabling and switches.
• Experience with Microsoft Anti-Virus software.
• Experience with disk-imaging products.
• Certificate/diploma from a college or technical school, or a minimum one year of related experience and/or training, or an equivalent combination of education and experience.
• Ability to lift equipment weighing up to 50 lbs.

Technology Stack

• G Suite, Gmail
• Windows
• ChromeOS
• MS Office
• AD Users and Computers
• Microsoft Anti-Virus software
• Disk-imaging products

Education

Certificate/diploma from college or technical school

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Reimbursement for certain educational expenses, including tuition
• Additionally, the role might be eligible for discretionary bonuses or commission payments as well as relocation

Export Control Notice

Please be aware that this position may require access to technology, software, or technical data subject to U.S. export control laws. All offers of employment are contingent on the applicant either 1) being a “U.S. Person,” as defined by applicable U.S. export control regulations, or 2) being eligible to obtain a timely export control license or license exception from the applicable U.S. federal agency.