Technical Support Engineer role in Pittsburgh, PA with hybrid remote support, focusing on endpoints, servers, networks, and cloud infrastructure.

Configure, monitor, and maintain clients’ endpoints, cloud infrastructure, servers, and networks through troubleshooting and ongoing support.
Set up, install, and configure endpoints and network equipment.
Support project work alongside Senior Engineers and use them as a mentor for guidance and development.
Implement endpoint, cloud, and network security measures.
Participate in an on-call rotation, approximately two to three times a year.
Provide support primarily remotely, with occasional onsite client visits.
After onboarding and training, work a mix of time in the office and at client sites.
Visit one to as many as five clients in a day depending on project scope, then return for additional days until tasks are completed.
Join an on-site rotation that includes weekly or monthly visits to certain clients.

Must live in the region and within the company’s geographical area.
Weekly in-office attendance plus onsite client support visits are required.
Applicants relocating from out of state must note this when applying; out-of-state candidates will not be considered.
Associate’s Degree in Computer Science or Information Technology (or equivalent experience).
At least 4 years of progressive post-graduation IT support experience in a production environment.
Ability to earn new certifications as part of the job requirement.
Strong ability to communicate verbally and in writing with both technical and non-technical audiences.
Ability to work independently and in a team, handle a fast-paced environment, and manage multiple tasks simultaneously.
Strong organizational skills and attention to detail.
Ability to influence across organizational boundaries and communicate complex technical concepts to executive-level stakeholders.
Effective problem identification and resolution.
Strong work ethic and professional etiquette.
Must be able to lift 25 to 50 pounds.
May be required to stand, walk, kneel, stoop, crawl, and reach with hands and arms.
Must pass all required background checks.
Must maintain a current, valid driver’s license with proof of insurance as a condition of employment.

Microsoft Windows Server; Azure virtual servers
Microsoft Windows Client Operating Systems; Microsoft Office; Microsoft 365
Microsoft Active Directory; Entra
Virtualization: VMware ESXi/vCenter; Microsoft Hyper-V
EDR/AV and security: SentinelOne; WatchGuard/Panda
WatchGuard VPN Client; Barracuda Appliances
Hardware support: HP, Dell PCs, workstations, laptops, tablets; HP ProLiant Servers; HP Switches; WatchGuard; APC UPSs
Networking/security gear: Firewalls (including WatchGuard)
Management tools: RMM, PSA tools
QuickBooks; Citrix virtualization
SharePoint; PowerShell

Full-time
Salary range: $65,000.00 - $105,000.00 per year
Classification: Salary-Exempt
Work week: Monday–Friday, 8:00 am to 5:00 pm (overtime/weekends as needed)
Hybrid remote location: Pittsburgh, PA 15221
Work from home allowed up to 2 days per week (weekly in-office requirement applies)

Techcentives Bonus Plan (additional earnings opportunity)
Medical, Dental, Vision, and Life Insurance (large percentage employer-paid)
Company-paid life and AD&D insurance up to $25,000; voluntary supplemental life insurance
Short-term and long-term disability insurance
Paid Time Off (vacation/personal/sick, holidays, bereavement, parental and charity leave, etc.)
Retirement plan including an IRA Match and 401(k) with matching
Training and certification benefit
FREE parking, casual professional attire, team lunches, healthy snacks
Employee assistance program
Health savings account
Parental leave
Professional development assistance
Referral program
Driver’s License (Required)
Dental insurance; Vision insurance

Technical Support Engineer

Job Description