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Closed on August 29, 2026.
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Technical Support Rep I
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Job Description
Technical Support Rep I at Shentel, onsite in Rustburg, VA, provides front-line customer care in a call center, troubleshooting technical issues and educating customers on product installation and use, with a salary range of USD 29,000 - 39,000 per year.
Responsibilities
- Promote quality customer experience with honest and committed customer care.
- Engage in real-time troubleshooting with customers to resolve technical issues.
- Educate residential Shentel customers about the installation and use of products.
- Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.
Requirements
- Your high school diploma or equivalent
- One year of customer service or call center experience
Benefits
- 401(k) with up to 8% company contribution
- Medical, dental, vision, and life insurance with company subsidies
- Up to 3 weeks of PTO and up to 9 paid holidays
YOU WORKED HARD FOR THE FOLLOWING::
- Your reputation as a successful customer service professional who meets and exceeds goals
- Your high school diploma or equivalent
- One year of customer service or call center experience
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