Technical Support Rep I

Technical Support Rep I at Shentel, onsite in Rustburg, VA, provides front-line customer care in a call center, troubleshooting technical issues and educating customers on product installation and use, with a salary range of USD 29,000 - 39,000 per year.

Responsibilities

• Promote quality customer experience with honest and committed customer care.
• Engage in real-time troubleshooting with customers to resolve technical issues.
• Educate residential Shentel customers about the installation and use of products.
• Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.

Requirements

• Your high school diploma or equivalent
• One year of customer service or call center experience

Benefits

• 401(k) with up to 8% company contribution
• Medical, dental, vision, and life insurance with company subsidies
• Up to 3 weeks of PTO and up to 9 paid holidays

YOU WORKED HARD FOR THE FOLLOWING::

• Your reputation as a successful customer service professional who meets and exceeds goals
• Your high school diploma or equivalent
• One year of customer service or call center experience