Technical Support & Repair Specialist

At Cassida Corporation, you’ll be the first line of support for customers who rely on their equipment to keep moving. This onsite role in San Diego, CA blends customer communication, technical troubleshooting, and hands-on repair work. If you enjoy solving problems, staying organized, and making sure issues get resolved with minimal downtime, this position offers a dynamic environment with meaningful impact.

Pay: $22.00 to $24.00 per hour
Work location: In person

Benefits that support your day-to-day

• $500 electric car program plus free electricity
• $1,000 “Citizen of the World” program
• Snacks, coffee, and office perks
• 401(k) matching
• Health, dental, vision, and life insurance
• Paid time off

What you’ll do

As the Technical Support & Repair Specialist, you’ll diagnose equipment issues and guide troubleshooting through phone and email. You’ll determine whether a customer’s unit can be resolved remotely or needs repair or return, and you’ll support installations and ongoing maintenance.

• Deliver technical support via phone and email
• Diagnose and repair hardware and software issues
• Assist with installations and device maintenance
• Document every support interaction in a ticketing system
• Work with other teams to resolve complex problems
• Perform physical repairs, testing, and maintenance of devices as needed
• Connect call center support with depot repair functions to support a smooth customer experience

What you bring

• Previous experience in a high-volume, fast-paced call center or technical support/customer service environment
• Strong communication and active listening skills, including the ability to ask diagnostic questions and guide the conversation efficiently
• Bilingual skills are a plus
• Proven ability to explain technical topics to non-technical customers and walk them through step-by-step troubleshooting over phone or email
• Strong technical troubleshooting and diagnostic skills, including experience with hardware, software, and electromechanical equipment
• Ability to quickly assess equipment issues and determine whether they can be handled remotely or require sending the unit in for repair
• Sound judgment to follow troubleshooting procedures and recognize when further steps are no longer productive
• Ability to manage back-to-back calls, prioritize urgent cases, and multitask accurately and professionally
• Experience using ticketing systems to record customer concerns, equipment details, error codes, troubleshooting steps, and resolutions
• Focus on first-call resolution to reduce equipment downtime
• Experience coordinating service dispatches, technician visits, equipment swaps, replacement shipments, or escalations is a plus
• Ability to stay calm, patient, and solutions-oriented with frustrated customers or time-sensitive equipment needs
• Knowledge of cash-handling equipment and processes (bill and coin detection, sorting, counterfeit detection technologies, or similar) is a plus
• Reliable, punctual, organized, and able to work independently while still supporting a team environment

How you work

• Quick-thinking and decisive
• Customer-focused, team-oriented, and detail-focused
• Adaptable and accountable, with a safety-minded approach
• Efficient under pressure while balancing speed, accuracy, and quality customer service

Why Cassida

• Be part of a forward-thinking, innovative team
• Directly impact businesses across the country
• Enjoy a dynamic, hands-on role with growth opportunities