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Technical Support Representative - Software
Job Description
Aspire Technologies Inc is hiring a Technical Support Representative - Software in Orlando, FL (onsite). This position supports QuoteWerks users worldwide, helping customers get answers and resolve issues while you apply your technical support expertise. You will also benefit from a competitive salary of USD 55,000 per year, plus medical and dental benefits, a bonus structure, and a great working environment.
What you’ll do
- Answer incoming phone calls from customers and leads to help resolve questions or issues.
- Handle technical support tickets and emails to provide timely assistance and support.
- Stay current and knowledgeable on the capabilities of QuoteWerks.
- Maintain knowledge of the products and services that QuoteWerks integrates with.
- Perform quality assurance testing of updates to QuoteWerks and conduct compatibility testing with updates to integrated products and services.
What you bring
- Software technical support experience is required for this position.
- You are currently employed as a technical support rep.
Tools you’ll use
You’ll work with QuoteWerks and support related systems, including CRM software, accounting software, and platforms such as SQL, PSA, and other accounting systems.
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