Technical Support Representative

Epay World LLC is growing, and we are adding a Technical Support Representative to provide practical technical support while engaging prospects. This in-person role in Manhattan, NY combines hands-on hardware and software repair skills with customer communication in English and Mandarin. We also provide training to help you ramp up.

Job Type: Full-time / Part-time
Schedule: Saturday to Wednesday, 12pm to 9pm
Compensation: $16.00 to $20.00 per hour
Work Location: In person
Branch: 100 East broadway 12 fl, new york, NY 10002

What you’ll do

• Use skills in repairing computer hardware and software.
• Operate and support multiple systems including Windows, Mac OS, and Linux distributions such as Ubuntu, Red hat, Arch, and CentOS.
• Contact potential customers using tools such as telephone, email, and other appropriate electrical devices.
• Arrange meetings with prospects to support product demonstrations.
• Identify new business opportunities within the market.

What we need from you

• Strong communication skills, written and oral.
• Confidence speaking with a diverse group of people.
• Ability to work independently and manage multiple tasks at the same time.
• High energy and an enthusiastic approach.
• Bilingual ability: English and Chinese Mandarin, fluent.

Systems you’ll work with

• Windows
• Mac OS
• Linux: Ubuntu, Red hat, Arch, CentOS

Language requirement: Mandarin (Required)