Technical Support Specialist

Atlas Copco is hiring a Technical Support Specialist in Mobile, AL (onsite) to provide technical assistance for Quincy rotary and reciprocating products. This role supports Field Service Technicians, the distributor network, and end users through service support, training, reporting, audits, and related technical tasks.

Location

You will work on-site and report into the Bay Minette, Alabama location. #LI-Onsite #UTH. This position is based in Mobile, AL and includes occasional travel as noted below.

Responsibilities

• Assist customers in obtaining the technical information needed to ensure satisfaction with Quincy Compressor performance.
• Maintain up-to-date knowledge of new products, modifications to existing product lines, and applicable warranty policies.
• Support the Technical Service Department by maintaining current product documentation.
• Provide daily reports of field problems received by phone and email.
• Deliver training to Service Technicians and distributors on product service and repair, including sessions in service school and in the field when needed.
• Provide training for internal teams and the distribution network.
• Complete special projects or assignments that align with the department and division goals and objectives.
• Administer the remote monitoring platform ICONS.
• Accompany service technicians to customer sites to perform air audits.
• Compile data and produce reports in a timely manner.
• Handle Industrial Air Piping design and modifications.
• Perform Quality Air Auditing.
• Perform Compressor Power Consumption Audits.
• Troubleshoot networking and connectivity for compressed air equipment.

Requirements

• Education: High School Degree required; Mechanical or Civil Engineering Degree preferred.
• Experience: 2 years’ experience in a relevant role preferred.
• Knowledge of compressed air products and services.
• Technical expertise.
• Excellent phone skills.
• Strong computer skills.
• Excellent customer service and interpersonal skills.
• CAD experience: Preferred but not required.
• Ability to move about the facility (standing, walking) and occasionally at customer sites, varying by location.
• Domestic and international travel capability, up to 40% may be required.

Technologies

• ICONS
• CAD

Benefits

• Fair compensation package.
• Health insurance, paid leave, and retirement benefits.
• Support for learning and career growth, including individual learning opportunities, world-wide job opportunities, and on-the-job training.
• Company vehicle, work clothes, and specialty tools.
• Workplace safety standards focused on employee safety and well-being.
• A diverse, collaborative environment built to help employees feel valued, proud, empowered, respected, developed, and rewarded.

Position Details

• Functional Area: Service
• Legal Entity: Quincy Compressor LLC
• Job Type: On-Site
• Posting End Date: 11/2/26