ClearFuze is hiring a Technical Support Specialist in Los Angeles, CA (onsite) to handle customer-facing troubleshooting and incident support.

Respond to technical support requests via phone, email, and ticketing systems (or other approved channels)
Diagnose and troubleshoot hardware, software, and connectivity issues
Assist users with computer setup, application installation, and system configuration
Support password resets, account access, and basic permissions management
Troubleshoot operating systems, printers, peripherals, and common business applications
Document incidents, including troubleshooting steps, resolutions, and follow-up actions
Escalate complex technical problems to the appropriate IT team
Configure and maintain workstations and other IT equipment
Provide step-by-step guidance to users with different technical experience levels
Follow established security procedures and IT support policies

Experience in technical support, help desk, IT support, or a related role
Basic knowledge of Windows operating systems and common business applications
Understanding of computer hardware, networking fundamentals, and internet connectivity
Strong troubleshooting and customer service skills
Clear written and verbal communication
Ability to manage multiple support requests and prioritize urgent issues
Attention to detail and accurate documentation
Ability to work independently and collaborate with a technical team

Familiarity with Microsoft 365 and user account administration
Experience with IT service management or ticketing platforms
Knowledge of remote desktop and remote troubleshooting tools
Familiarity with Active Directory or Microsoft Entra ID
Basic understanding of cybersecurity, endpoint protection, and data privacy
Relevant IT certifications, such as CompTIA A+ or Network+

Salary range: $50,000 - $70,000 per year (depending on experience, technical knowledge, and job responsibilities)
Pay: $50,000.00 - $70,000.00 per year

Technical Support Specialist

Job Description