Technical Support Specialist/Data Ops- Philadelphia (weekends)

The Technical Support Specialist/Data Ops role is an onsite position in Philadelphia focused on dependable data collection and basic technical troubleshooting. The schedule includes weekend coverage, supporting smooth participant transitions and strong data quality in accordance with established SOPs.

Location

800 John F Kennedy Blvd, Philadelphia, PA 19107 (onsite only)

Schedule

• 5 days per week, including weekend coverage
• 2 consecutive days off per week

Role Summary

In this position, you will collect, validate, and process data according to approved SOPs and quality standards. You will also troubleshoot basic issues and help maintain data accuracy, completeness, and confidentiality. Operational concerns and participant-related issues must be escalated promptly.

Key Responsibilities

• Perform data collection activities using approved SOPs and quality standards.
• Ensure participant interactions remain professional, welcoming, and customer-focused.
• Maintain data accuracy, completeness, and overall data quality throughout the collection process.
• Follow all security, privacy, and confidentiality requirements for sensitive information.
• Monitor participant schedules and support efficient transitions to maintain study throughput.
• Troubleshoot basic software, hardware, network, and Mac OS issues.
• Escalate operational, technical, safety, or participant concerns promptly.
• Keep the workspace clean, organized, and professional.
• Document activities, incidents, and operational findings accurately.
• Support continuous improvement efforts and provide feedback on process enhancements.
• Complete required compliance and training tasks on time.
• Collaborate effectively with team members, Shift Leads, Program Leads, and client stakeholders.
• Maintain attendance, punctuality, and schedule commitments.

Required Qualifications

• High School Diploma or GED
• Minimum 1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related field
• Experience diagnosing and resolving software and hardware issues
• Ability to work independently with consistently high productivity
• Ability to manage multiple priorities in a fast-paced environment
• Ability to maintain professionalism under pressure
• Reliable attendance and punctuality record
• Ability to follow written procedures and work instructions consistently

Technologies and Skills

• Mac OS
• Geographic Information Systems (Maps) (Mandatory skill)

Preferred Qualifications

• Experience working with Mac OS environments
• Experience in data collection, research, laboratory, or technology-related operations
• Understanding of quality assurance and process compliance principles
• Experience handling confidential or sensitive information

Work Authorization

• US Citizen or US Green Card only

Compensation

• $17.79/hr
• Expected compensation range: $25,000 to $50,000

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off, inclusive of sick leave
• Other paid and unpaid leave options

Additional Notice

Some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.