Support customers on weekends while building technical knowledge and improving internal documentation.

Deliver fast, high-quality customer support to HCSS customers through multiple channels
Serve as the customer advocate across internal departments to help customers succeed in their roles
Own ongoing learning of HCSS products beyond the training you receive
Continuously improve documentation by capturing useful information during support interactions
Meet and exceed the department’s high standards and expectations
Act as the primary point of contact for weekend customer support

Passion for technology with an interest in staying current on new trends
Enjoys learning new software and experimenting with different gadgets
Genuine interest in helping people, with customer service strengths that support relationship-building and empathy
Works well in a team and can follow or lead based on the situation
Can make decisions quickly and use available resources effectively
Enjoys problem-solving and values solutions that are well executed
Can plan, organize, and prioritize work independently
Seeks improvement and takes initiative to build new processes or programs for the team
Curious mindset with the ability to zoom out, ask the right questions, and translate knowledge into simple solutions

Flexible hybrid schedule
Medical, dental, and vision coverage with company-paid and employee-paid options
Paid holidays, sick days, and personal time off
Employee Resource Groups (ERGs) that foster connection and inclusion
On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
Dog-friendly campus and WiFi-accessible courtyards
401(k) with a 5% company match
Coverage for employee professional development and wellness
And more

Location: Houston, TX (hybrid)

Weekend Technical Support Analyst (Copy)

Job Description