Internal Tech Support Specialist

Axway Software SA is hiring an Internal Tech Support Specialist to support a global team from Scottsdale, AZ with 4 to 5 days onsite weekly. This role focuses on keeping employees productive through reliable workstation setup, timely troubleshooting, and accurate ticket resolution. You will work in a dynamic, virtual environment while contributing to a global culture with career development, competitive pay, and global culture perks.

Responsibilities

• Manage image deployment, software installation, and initial configuration, including settings maintained in management tools (inventory, distribution, updates, and antivirus)
• Handle hardware and accessory stock to ensure teams have what they need
• Address inquiries in writing and by phone in a professional, empathetic manner, representing the company positively and proactively
• Resolve customer-facing issues through phone, email, and web tickets with timely, accurate, and consistent communication
• Provide troubleshooting support, including problem replication and duplication
• Create knowledge base articles following department guidelines to support self-help and reduce repeat calls
• Stay current on emerging technologies relevant to the industry
• Protect Axway and customer data by following Axway policies and using Axway equipment and facilities appropriately

Requirements

• Relevant bachelor’s or associate degree, or equivalent work experience desired
• Minimum 5 years of experience in a similar position
• Excellent verbal and written communication skills
• Excellent customer service skills
• Ability to build effective relationships with stakeholders across management and technical experience levels
• Strong problem-solving skills
• Ability to work effectively in a dynamic, virtual environment
• Self-starting, self-motivated, and able to drive work with initiative
• High level of ownership and accountability

Technologies Used

• Windows 10, macOS, Linux
• Office365 (admin), AD, Azure AD
• SMAX (ticketing tools)
• Asset Management, Reporting tools
• BO, BI

Benefits

• Health coverage
• Retirement plans
• Paid time off
• Flexible work
• Career development
• Competitive pay
• Global culture perks

Location: Scottsdale, AZ (onsite). Onsite schedule: 4-5 days onsite weekly. Physical presence required: in the office during normal business hours and occasionally outside of normal business hours.