Technical Support Specialist I

The Technical Support Specialist I supports technology needs across multiple consortium districts in Howell, MI, providing hands-on technical repair, imaging, deployment, and troubleshooting while coordinating with district and central technology leadership.

Location and Employment Details

• Location: Howell, MI (onsite)
• Schedule: 12-month
• FLSA: Non-Exempt
• Reports to: Chief Technology Officer
• Salary: USD 19 - 22 per hourly
• Position Title: Technical Support Specialist I

Position Summary

This role is assigned to multiple consortium districts and provides services to the collaborative. The position jointly reports to the local Technology Director and the Chief Technology Officer at Livingston ESA.

Responsibilities

• Repair, image, manage inventory, and perform software installation for computers and other peripherals.
• Answer technical questions and support users in becoming efficient with current and new technology.
• Assist staff in using standard software package features.
• Prioritize, track, and report technology work orders.
• Repair, image, manage inventory, and deploy software for assigned consortium district technology assets.
• Maintain accurate and complete records of all technology assets.
• Manage technology asset deployment and redeployment within assigned consortium school districts.
• Troubleshoot, maintain, clean, and repair assigned consortium district technology assets and associated software.
• Assist the Systems Administrator, Systems Engineer, and System Analyst with day-to-day tasks.
• Train and mentor consortium technology staff in areas of expertise.
• Perform other related tasks as assigned.

Key Characteristics

• Successful experience troubleshooting a range of operating system environments for both desktop and mobile.
• Knowledge of K-12 educational organizations and the ability to communicate and facilitate effectively with staff.

Requirements

• Education: High school diploma or equivalent required; college degree preferred.
• Experience: Experience with desktop, laptop, and printer hardware maintenance required.

Benefits and Evaluation

Benefits: Per the Classified Employee Handbook.

Evaluation: Performance for this position is evaluated annually.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from groups of staff, parents, and the general public.

Mathematical Skills

• Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.
• Ability to apply mathematical operations for tasks including frequency distribution, test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and work with several abstract and concrete variables.

Physical Demands

• Frequently required to walk and sit.
• Required to maneuver over/under fixtures (climb, crawl).
• Ability to lift a minimum of 50 lbs.

Work Environment

• Occasionally exposed to outside-weather conditions.
• Noise level is moderate to quiet.