Specialist II, IT Support

Join Springfield Public Schools in Springfield, MO, providing hands-on IT support that helps district staff and students stay productive. This onsite Specialist II role focuses on supporting desktop, laptop, and peripheral devices across multiple locations, with responsibilities that include repair, setup, troubleshooting, and work order coordination. You will also help strengthen the district’s technical support team through mentorship and technical guidance.

What you’ll do

• Provide district-wide IT support by assessing work order requests and determining the appropriate solution or technical assistance needed.
• Perform repairs on District computing equipment including Chromebooks, desktops, and laptops.
• Monitor critical and high priority work orders across a variety of sites to support timely resolutions.
• Support computer setup and configuration in a network environment, including peripheral devices such as printers, scanners, projectors, and other equipment.
• Maintain accurate manual and electronic documents, files, and records to support up-to-date reference and an audit trail.
• Monitor and troubleshoot computer hardware performance, diagnose peripheral issues, and provide hardware replacement, cleaning, or repair in line with manufacturer specifications.
• Test repaired equipment prior to returning it to the user to deliver quality customer service.
• Provide mentorship and technical support to other department technicians and help build strong customer partnerships.
• Complete other related duties as required or assigned.

General purpose

Responsible for supporting desktop, laptop, and peripheral devices within the district. This includes testing, installing, and connecting computers in the networks, along with troubleshooting and diagnosing hardware problems and performing repairs across all district locations.

What you bring

• Minimum of two (2) years of job related experience required.
• Bachelor’s degree in a job related area preferred.
• CompTIA A+ certification preferred.
• Must be able to pass a Criminal Background Clearance, with results satisfactory to the District.
• Knowledge of algebra and/or geometry, including reviewing and interpreting highly technical information, writing technical materials, and analyzing situations to define issues and draw conclusions.
• Competencies in current generation and legacy computer operating and networking systems, server and computer hardware/network troubleshooting techniques, and understanding LAN and WAN systems.
• Ability to perform multiple technical tasks and continuously upgrade skills to meet changing job conditions.
• Skills using pertinent software and technology, adhering to safety practices, and planning and managing projects.
• Ability to read technical information, compose documents, facilitate group discussions, and create action plans based on analysis.
• Ability to schedule activities, gather and classify data, and use job-related equipment.
• Ability to work with a wide diversity of individuals and collaborate effectively with internal and external stakeholders.
• Strong critical thinking and problem-solving, including conveying technical information to non-technical audiences.
• Ability to maintain confidentiality, set priorities, meet deadlines, work with detailed information, and adapt to changing priorities.
• Ability to set high expectations, monitor progress toward goals, and use effective feedback for continuous improvement.

Working conditions and physical requirements

• Primarily inside work environment with moderate noise and temperature levels.
• Medium work requiring exertion of up to 50 pounds occasionally, up to 30 pounds frequently, and/or up to 10 pounds constantly to move objects.
• Physical abilities required include perceiving sounds, making rational decisions through sound logic, expressing or exchanging ideas by spoken word, substantial hand and finger movements, and discerning letters or numbers at a given distance.
• Additional required abilities include balancing, climbing, crawling, crouching, feeling, grasping, handling, hearing, kneeling, manual dexterity, mental acuity, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, and walking.

Salary: USD 22 - 36 per hourly | Location: Springfield, MO (onsite) | Experience: 2+ years