Technical Support Specialist

The Technical Support Specialist at Waterford Graded School District delivers hands-on technology assistance for staff, students, and administrators across the district. This onsite role focuses on diagnosing and resolving hardware, software, and network issues while supporting classroom technology and district systems used for instruction and administration.

Key Responsibilities

• Provide technical assistance for district staff, students, and administrators, supporting hardware and software needs.
• Install, configure, and maintain computers, printers, classroom technology, and other peripheral devices.
• Troubleshoot and resolve issues for student devices such as Chromebooks, iPads, and laptops, along with instructional tools including projectors and interactive whiteboards.
• Support districtwide systems including email, learning management platforms, and productivity tools.
• Maintain accurate records of support requests, solutions, and equipment inventory.
• Assist with system updates, software installations, and hardware rollouts.
• Escalate complex technical problems to higher-level IT staff or vendors when required.
• Provide training and guidance to staff and students on correct use of technology resources.
• Ensure compliance with district policies, security protocols, and data privacy regulations.
• Participate in technology setup and support for school events and Board meetings, testing, and other district functions.
• Understand and follow safety procedures.

Required Qualifications

• Strong attention to detail with high accuracy in data management and reporting.
• Proficiency supporting Student Information Systems and related software.
• Ability to learn new technologies quickly and adapt to system upgrades or changes.
• Strong problem-solving and troubleshooting skills across hardware, software, and network systems.
• Excellent organizational and time-management skills, with the ability to meet deadlines.
• Effective verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
• Ability to maintain confidentiality and comply with data privacy regulations (including FERPA and district policies).
• Ability to generate and interpret reports for decision-making and compliance.
• Ability to work independently and collaboratively with teachers, administrators, IT staff, and state reporting agencies.
• Strong customer service orientation and patience when supporting and training users.
• Proficiency with Windows, ChromeOS, macOS, and/or iOS device management.
• Familiarity with classroom technologies such as projectors, smartboards, document cameras, and interactive displays.
• Knowledge of help desk ticketing systems and documentation practices.
• Understanding of cybersecurity best practices and data privacy requirements (e.g., FERPA).
• High school diploma or equivalent required; associate degree or higher in Information Technology, Computer Science, or a related field preferred.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or Google Certified Educator are a plus.
• Prior experience in technical support, preferably in an educational environment or supporting K–12 technology.
• Demonstrated ability to troubleshoot and resolve technical issues efficiently.
• Must be a U.S. citizen or alien with employment eligibility.

Technologies and Tools

• Student Information Systems
• Windows, ChromeOS, macOS, iOS
• Chromebooks, iPads, laptops
• Projectors, interactive whiteboards, smartboards, document cameras
• Email, learning management platforms, productivity tools
• Help desk ticketing systems

Compensation and Location

This onsite position is located in Waterford, WI 53185. The salary is $24 per hour (USD).

Benefits

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance