Technical Support Specialist - Tier I

MetaLINK Technologies is looking for a Technical Support Specialist - Tier I to support customers with MetaLINK Internet products and services in Defiance, OH (onsite). If you enjoy helping others and providing responsive, professional technical assistance, this role gives you a direct impact on customer success while working in a hands-on support environment.

What you will do

• Deliver excellent customer service with a friendly, professional approach to a wide range of customers.
• Answer inbound customer calls about MetaLINK products and services.
• Troubleshoot and help resolve technical issues using phone, email, and other electronic communication.
• Configure customer equipment to connect to the Internet.
• Assist customers in understanding and using internet-related systems and applications.
• Provide training and guidance to customers when needed.
• Build a general understanding of operating systems and applications connected to MetaLINK services.
• Respond promptly to customer support emails, phone calls, and other electronic communications.
• Complete other duties as assigned.

What you bring

• Customer-focused mindset and enjoyment of helping others.
• Ability to work independently and efficiently while meeting deadlines.
• Self-motivated, detail-oriented, and organized work style.
• Experience with basic hardware and software troubleshooting.
• Comfort using Internet-related applications, including email clients, FTP clients, and web browsers.
• Strong verbal and written communication skills.
• Ability to communicate technical information clearly and professionally.
• Typing ability of approximately 40-60 words per minute.
• High school diploma and GED required.

Qualifications

• High school diploma and GED required.
• One-year certificate from a college or technical school preferred, or
• Three to six months of related experience and/or training, or an equivalent combination of education and experience.

Compensation and benefits

$15.00 per hour with a benefits package that includes 401(k) and 401(k) matching, health insurance, health savings account, dental and vision insurance, life insurance, paid time off, an employee assistance program, employee discount, professional development assistance, and a referral program.

Work location: In person.