IT Support Specialist
Active Directory
Application Support
Cloud Platforms
Computer Skills
Device Management
End User Support
Hardware Support
Help Desk Support
Identity and Access Management
Information Technology (IT)
It Service Management
IT Services
Microsoft 365
Microsoft Intune
Mobile Device Management
Network Support
Office 365
Onsite
Service Desk
Specialist
Technical Support
Windows
Job Description
IT Support Specialist at S&A Industries delivers onsite end-user support, account management, and device/software troubleshooting in Akron, OH.
Responsibilities
- Provide end-user technical support for hardware and software issues
- Deploy and configure workstations
- Assist users with IT inquiries and problem resolution
- Manage user accounts including password resets, MFA support, and group access
- Troubleshoot Microsoft 365 applications such as Outlook, Teams, and OneDrive
- Provision devices with Intune and install applications
- Install and troubleshoot printers, including queues and connectivity
- Perform basic networking tasks including connectivity checks and VPN troubleshooting
- Document, update, and escalate tickets within the ticketing system as needed
Requirements
- 0–2 years of IT support experience
- Foundational knowledge of Windows and Microsoft 365
- Strong communication skills
Technologies
- Microsoft 365
- Outlook
- Teams
- OneDrive
- Intune
- Active Directory / Entra ID
- Windows
- VPN
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Preferred
- Intune or endpoint management experience
- Active Directory / Entra ID familiarity
- CompTIA A+ or equivalent
Pay
- $23.00 - $25.00 per hour
Work Location
- On-site in Akron, Ohio
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