Cambridge, MA

Support Jobs in Cambridge, MA

3 jobs found

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4d ago

Desktop Support Engineer

Realign LLC Cambridge, MA

Cambridge, MA

4d ago

$87k+/yr Full time Active Directory Application Support End User Support

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Job Description

Realign LLC is hiring a Desktop Support Engineer to provide hands-on Level 1 and Level 2 support for end-user technology in a Cambridge, MA onsite environment. In this role, you will troubleshoot day-to-day issues across desktops, laptops, printers, mobile devices, and Microsoft business applications while working to reduce downtime through timely resolution and clear documentation.

This position focuses on maintaining reliable workstation performance through installation, configuration, diagnostics, and ticket-based follow-through, with coordination across IT teams to keep service delivery on track.

What you will do

Deliver Level 1/Level 2 technical support for desktop and laptop systems.
Install, configure, and troubleshoot Windows operating systems and related applications.
Support Microsoft 365 and key tools including Outlook and Teams, along with other business applications.
Diagnose and resolve issues involving hardware, software, printers, and network connectivity.
Manage user accounts, passwords, and access permissions using Active Directory.
Handle system upgrades, patching, and asset management activities.
Document incidents, service requests, and resolutions in the team’s ticketing system.
Work with other IT teams to support timely resolution and consistent service delivery.

What you bring

Experience with Windows OS, Microsoft 365, Active Directory, and basic networking.
Knowledge of desktop hardware, including imaging and deployment tools.
Familiarity with ticketing platforms such as ServiceNow or Jira.
Strong troubleshooting, communication, and customer support skills.

Tools and technologies

Windows OS
Microsoft 365
Outlook
Teams
Active Directory
ServiceNow
Jira

Location: Cambridge, MA (onsite)

Compensation: USD 86,776 per year

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1mo ago

IT Help Desk Technician II

MIT Cambridge, MA

Cambridge, MA

1mo ago Closed

$32 - $38/hr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

This position provides advanced IT and operations support for MIT Federal Credit Union’s member and employee computing environment, with Tier 2 responsibility for complex escalations. The role emphasizes secure, reliable, and compliant technology services delivered with a high standard of customer care.

Role Overview

The IT Help Desk Technician II serves as an advanced technical resource for MIT Federal Credit Union (MIT FCU), supporting systems and infrastructure used by members and staff. The role functions as a Tier 2 escalation point to diagnose and resolve complex issues across hardware, software, network, and cloud-based technologies.

Key Responsibilities

Provide advanced technical support for MIT FCU’s computing environment, helping maintain security, availability, and performance across systems and infrastructure.
Act as a Tier 2 escalation point, diagnosing and resolving complex hardware, software, network, and cloud-based issues.
Maintain a high standard of customer service for members and employees.
Apply technical expertise alongside an understanding of credit union operations to minimize downtime, support compliance, and improve IT service delivery over time.

Minimum Requirements

High school diploma or equivalent.
A minimum of five years of progressively responsible computer user support experience.
Working knowledge of common software applications, operating systems, and IT support processes.
Demonstrated experience troubleshooting and maintaining PCs in a Windows environment.
Ability to kneel and maneuver under desks to install or repair equipment.
Periodic on-call availability and overtime work.
Ability to lift up to 50 lbs.

Required Qualifications

High school diploma or equivalent; at least five years of progressively responsible computer user support experience; working knowledge of common software applications, operating systems, and IT support processes; and demonstrated experience troubleshooting and maintaining PCs in a Windows environment.

Preferred Qualifications

Microsoft certification (for example, Microsoft 365 Certified, Azure Fundamentals).
CompTIA certifications such as A+, Network+, or Security+.
Experience in a financial institution or a regulated environment.
Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.

Compensation and Employment Details

Location: Cambridge, MA (hybrid)
Pay Range: USD $32.00 to $38.50 per hour
Employment Type: Full-time (Hybrid)
Employment Category: Non-Exempt
Pay Grade: 6
Visa Sponsorship: No
Functional Area: Credit Union
Department: Credit Union
School Area: Credit Union
Job Number: 25911

Additional Information

The full posting description is available at: IT-Help-Desk-Technician-II.docx.

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1mo ago

Senior IT Support Engineer

A Fast Growing AI Robotics Company Cambridge, MA

Cambridge, MA

1mo ago Closed

$55 - $65/hr Contract Senior Av Support Conference Room Technology

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

A fast growing AI robotics company in Cambridge, MA is hiring a Senior IT Support Engineer for an onsite, 12-month contract staffed via HireArt. This role focuses on delivering a smooth end-user IT experience across the device lifecycle, identity and access, conference room technology, and Tier 1/2 service desk support. You will work hands-on with modern endpoints and workplace systems, owning onboarding and offboarding workflows, improving ticket operations, and partnering with cross-functional teams to strengthen IT processes.

Benefits

Pre-tax commuter benefits
Employer (HireArt) subsidized Healthcare Benefits
Flexible Spending Account for healthcare-related costs
HireArt covers costs for short- and long-term disability and life insurance
401k package

What You’ll Own

Own end-to-end onboarding and offboarding, including device provisioning, account setup, access management, hardware recovery, and secure deprovisioning.
Provide Tier 1/2 support for end-user devices, accounts, productivity tools, connectivity, conference room technology, and workplace systems across Linux, macOS, Windows, iOS, and Android.
Run device lifecycle operations such as procurement, imaging, shipping, inventory management, refreshes, MDM enrollment, and secure asset disposal.
Support and improve conference room and A/V systems, including meeting support, troubleshooting, new room buildouts, and vendor coordination.
Maintain ticket queue health, SLA performance, documentation, runbooks, and user-facing knowledge base content.
Coordinate with external IT vendors, contractors, and service providers for operational needs and escalations.
Partner cross-functionally on IT infrastructure, identity management, networking, security tooling, and operational improvement initiatives.
Identify process gaps and drive continuous improvement across onboarding, asset management, ticket workflows, documentation, and user support operations.

Core Requirements

5+ years of experience in end-user IT support with progressive ownership and operational responsibility
Hands-on support experience across Linux, macOS, and Windows
Proficiency supporting iOS and Android devices
Familiarity with MDM platforms such as Fleet, JumpCloud, Intune, or JAMF
Knowledge of identity and access management platforms including Okta, JumpCloud, or Azure AD/Entra ID
Proficiency administering Google Workspace and supporting productivity tooling
Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or Freshservice
Working knowledge of networking concepts including DHCP, DNS, VLANs, VPNs, Wi-Fi, and firewall fundamentals
Familiarity with virtualization platforms such as VMware or Proxmox
Ability to perform light scripting or automation using Bash, PowerShell, or Python
Strong troubleshooting, communication, documentation, and organizational skills
Ability to work independently in fast-paced environments while delivering excellent end-user support
Ability to lift up to 40 lbs. and work within office, lab, network closet, and infrastructure environments
Ability to travel occasionally to support office operations, buildouts, or hardware deployments

Preferred Qualifications

Background supporting highly technical engineering organizations such as robotics, AI, embedded systems, or ML teams
Familiarity with Cisco Meraki, Fortigate, or similar networking platforms
Knowledge of conference room A/V systems and collaboration platforms such as Google Meet, Zoom Rooms, Pexip, Logitech, Crestron, or Poly
Familiarity with CrowdStrike or modern endpoint security platforms
Familiarity with AWS or other cloud infrastructure platforms
Knowledge of infrastructure automation or infrastructure-as-code tooling such as Terraform, Pulumi, or Ansible
Familiarity with zero-trust networking or remote access tools such as Tailscale
Background supporting environments aligned with SOC 2, ISO 27001, or similar compliance standards
Experience working in startup or high-growth technology environments
Familiarity with AI productivity tools such as Claude, ChatGPT, or Gemini

Compensation: USD 55 - 65 per hour.

Commitment: Full-time, 12-month contract position staffed via HireArt. Onsite role for candidates who are local to the Cambridge, MA area.

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Support Jobs in Cambridge, MA

Desktop Support Engineer

IT Help Desk Technician II

Senior IT Support Engineer

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