Desktop Support Technician
Job Description
Onsite Desktop Support Technician work focused on imaging, provisioning, and end-user device deployment in Cambridge, MA.
Responsibilities
- Perform Windows-based workstation imaging, provisioning, and deployment for laptops, desktops, and other endpoint devices
- Prepare new devices for deployment, including operating system installation, drivers, applications, security configurations, and corporate settings
- Support hardware refresh and technology deployment projects from staging through delivery to end users
Requirements
- Minimum 3+ years of imaging and deployment experience
- Experience utilizing ServiceNow
- Strong technical skills
Technology
- Windows
- ServiceNow
Compensation
- Hourly rate: $22.50 - $30.00
- Rate may be adjusted if local minimum wage is higher
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment (AD&D) insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 6 days annually)
- Paid time off (minimum of 10 days annually)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
Work Authorization
- Candidates must be authorized to work in the United States without the need for current or future employer sponsorship
AI Usage
- Artificial intelligence (AI) may be used to screen and/or assess applicants
- AI will not be used to substantially replace human decision making for this position
On-Camera Video Interview Notice
- Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment
- Interviews will be recorded where permitted by law
- Consent to applicable recording requirements is required to continue the hiring process
- Failure to participate in required on-camera interviews may result in removal from further consideration
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