Desktop Support Engineer

Realign LLC is hiring a Desktop Support Engineer to provide hands-on Level 1 and Level 2 support for end-user technology in a Cambridge, MA onsite environment. In this role, you will troubleshoot day-to-day issues across desktops, laptops, printers, mobile devices, and Microsoft business applications while working to reduce downtime through timely resolution and clear documentation.

This position focuses on maintaining reliable workstation performance through installation, configuration, diagnostics, and ticket-based follow-through, with coordination across IT teams to keep service delivery on track.

What you will do

• Deliver Level 1/Level 2 technical support for desktop and laptop systems.
• Install, configure, and troubleshoot Windows operating systems and related applications.
• Support Microsoft 365 and key tools including Outlook and Teams, along with other business applications.
• Diagnose and resolve issues involving hardware, software, printers, and network connectivity.
• Manage user accounts, passwords, and access permissions using Active Directory.
• Handle system upgrades, patching, and asset management activities.
• Document incidents, service requests, and resolutions in the team’s ticketing system.
• Work with other IT teams to support timely resolution and consistent service delivery.

What you bring

• Experience with Windows OS, Microsoft 365, Active Directory, and basic networking.
• Knowledge of desktop hardware, including imaging and deployment tools.
• Familiarity with ticketing platforms such as ServiceNow or Jira.
• Strong troubleshooting, communication, and customer support skills.

Tools and technologies

• Windows OS
• Microsoft 365
• Outlook
• Teams
• Active Directory
• ServiceNow
• Jira

Location: Cambridge, MA (onsite)

Compensation: USD 86,776 per year