Technical Support Analyst
Application Support
Business Systems
Computer Skills
CRM
Crm Integration
Customer Support
Data Integration
End User Support
Firewall
Help Desk Support
Information Technology (IT)
Integration
It Service Management
IT Services
Network Solutions
Networks
Phone Support
Remote Access Vpn
Salesforce
Salesforce Crm
Security
Service Management
Tcp/ip
Technical Support
Job Description
In this hybrid role, you will support client systems and business applications while delivering responsive technical help to end users.
Responsibilities
- Deploy and administer client desktop systems
- Manage mobile devices and printing support for clients
- Provide in-person and phone support for technical issues
- Maintain and update records in CRM, application, and related systems
- Review data for accuracy, completeness, consistency, and duplicate records
- Support data cleanup, imports, exports, and routine reporting
- Perform administrative tasks for CRM, application, form, and workflow systems
- Maintain data integrity and accuracy across CRM systems and related databases
- Assist with user support, troubleshooting, and issue resolution
- Document processes, system updates, and recurring issues
- Support testing for system changes, forms, workflows, integrations, and enhancements
- Support system maintenance and quality assurance activities
- Assist with ad hoc data, systems, and operational projects as needed
- Provide application support, troubleshooting, and end-user assistance
- Create and maintain documentation while supporting process improvement initiatives
- Use and update the Support Ticketing System for support activities
Requirements
- Outstanding customer service skills, versatility across technical tasks, and strong organizational skills with attention to detail
- Ability to take ownership where appropriate
- Ability to help teams and projects meet their objectives
- Knowledge of Microsoft and Apple products
- Familiarity with ITIL methodology
- Understanding of change management and risk management processes
- Network and telecom troubleshooting experience, including routers, TCP/IP, firewalls, VPNs, and Voice services
- Experience supporting CRM, application, database, form, or workflow systems
- Experience with data management, record maintenance, reporting, and quality control
- Experience with system testing, documentation, and user support
- Experience with Salesforce or OpenWater (helpful but not required)
- Strong communication, problem-solving, and organizational skills
- Ability to manage multiple priorities and work effectively with internal stakeholders
Technologies
- Microsoft
- Apple
- ITIL
- TCP/IP
- Firewalls
- VPNs
- Voice services
- Salesforce
- OpenWater
- Support Ticketing System
- CRM
- Application
- Form
- Workflow systems
Location: Cambridge, MA (hybrid)
Salary: USD 40 - 45 per hourly
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