Technical Support Manager

OpenWorks Engineering is building trusted counter-UAS technology for surveillance and defense, and the team is growing in Detroit, MI. This onsite Technical Support Manager role offers a competitive compensation package starting from $110,000 per year, plus an annual bonus and a structured pay progression framework. You will help support and grow the US counter-drone customer base, including contributing to the setup of a new Detroit facility, while working with customers, demonstration equipment, and engineering teams.

What you’ll do

• Plan and run demonstrations and trials that showcase counter-UAS systems, providing technical expertise to support new business opportunities.
• Guide customers through system assembly, setup, implementation, and operation so they can get maximum value from OpenWorks products.
• Diagnose and resolve mechanical, electrical, and software issues remotely by phone or video, and in person at customer facilities and test sites.
• Partner with customers and internal engineering teams to tackle complex challenges, refine repair processes, and improve the technical support experience.
• Prepare, test, maintain, and manage demonstration equipment to keep it reliable and available for customer engagements.
• Coordinate and carry out prototype and low-rate initial production builds as needed, including assembly and testing.
• Write and maintain operating and support instructions, trial plans, and reports to support effective use and maintenance of the systems.
• Own practical day-to-day facility needs, including opening, securing, and locking the site, and coordinating occasional facility tasks.

What you bring

• A degree in electrical, software or mechanical engineering.
• Background in electrical or mechanical repair, with practical experience building and testing complex electromechanical assemblies.
• A methodical, analytical troubleshooting approach for mechanical, electrical, and software issues, supported by familiarity with electrical and mechanical test equipment.
• Ability to interpret complex technical documentation and engineering drawings, with practical dexterity and strong attention to detail.
• Clear communication and professional presence to deliver demonstrations, explain technical concepts, and guide customers through setup and use.
• Proactive, flexible work style, confidence working independently, and a willingness to learn, develop product expertise, and improve processes.

Compensation and benefits

• Competitive salary starting from $110,000, plus an attractive annual bonus and structured pay progression framework.
• 401(k) with employer-matched contributions up to 6%.
• 20 days of paid vacation plus 10 public holidays.
• Healthcare and life insurance package.

Desirable experience

• Experience in defense, counter-UAS, robotics, automotive, machine vision, or medical technology, especially with complex hardware and software systems.

Practical requirements

• Work primarily from the Grand Riviera - Detroit facility and travel to customer locations, including outdoor demonstrations and trials.
• Expect approximately one week away from home per month (predominantly within the US) plus occasional international travel.
• Two weeks of initial training in the UK.
• A valid passport and ability to undertake international travel are required.

Why OpenWorks

Vision: Help protect the territory and airspace of NATO countries and their allies. Mission: Be a world-leading provider of autonomous technology for surveillance applications and defense. Values: Be a Good Egg, Do cool stuff, Be empowered, We are one team, Things go wrong: Fail fast, learn and move on, Have fun, and We Get It Done: Focus on what matters and work with energy to bring ideas to life.