Support a local environment in Lincoln, NE as a Help Desk Technician focused on end-user setup, Windows workstation support, and hardware deployment.

Configure Windows workstations and laptops, create user accounts, and set up Microsoft 365 and Rightworks.
Assist with employee onboarding and offboarding by completing required account and device setup steps.
Install and configure computers plus peripherals including monitors, docking stations, printers, and related equipment.
Troubleshoot hardware and software issues and support equipment upgrades and replacements.
Support office moves and onsite workstation setups, including cable management.
Set up and support conference rooms and shared technology equipment.
Track technology assets, maintain accurate equipment records, document hardware assignments, and assist with inventory audits.
Deliver responsive, professional technical assistance while following established IT procedures and documentation standards.

Prior experience in help desk support, desktop support, or an IT technician role.
Experience supporting Windows 10 and Windows 11 environments.
Familiarity with PC hardware, workstation setup, and peripheral configuration.
Strong troubleshooting, problem-solving, and organizational skills.
Excellent customer service and communication abilities.
Attention to detail and ability to manage multiple priorities.
Ability to lift and move computers, monitors, and other equipment.

Help Desk Technician

Job Description