In-Home Sales & Tech Support (Part-Time)

Part-Time In-Home Sales and Tech Support based in Troy, MI (onsite), requiring daily travel to customer residences. The role includes a paid training period, with compensation that combines base hourly pay, commissions, mileage reimbursement, and a phone stipend.

Responsibilities

• Start with paid training to prepare you to work independently in the field.
• As a Field Sales Representative, you’ll be on the front lines helping customers through our Serve, Solve, Sell™ approach.
• Meet customers in-home, in-office, or wherever they are.
• Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets.
• Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
• Utilize your expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge.
• Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
• Leverage Asurion’s growing range of products to offer tailored solutions to customers.
• Listen actively to identify customer needs and position products uniquely to meet those needs.
• Use strong negotiation and communications skills – you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale.
• Put the Serve, Solve, Sell model into action in the field.

Requirements

• Comfortable working in a sales environment with set targets
• A valid driver’s license and satisfactory driving record with at least 1 year driving experience
• Ability to provide proof of valid car insurance (excluded: Manhattan)
• A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.
• Work a varied 5-day week schedule designed to meet customers on their timeline –this will include evenings, weekends and holidays
• A personal cellphone to keep in the know while on the job
• Must be comfortable working around household pets
• Efficient, adaptable, goal-oriented and persuasive communication skills
• Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
• Naturally outgoing individual who thrives in human interaction
• Note: Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.

Benefits

• Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can now be accessed early!
• Uncapped commissions based on your sales performance paid bi-weekly
• Mileage reimbursement based on IRS guidelines paid weekly
• 35 dollar phone stipend paid monthly
• 3 weeks paid training where your success is our top priority

Pay Rate

$23.95 hourly + mileage reimbursement + phone stipend + sales commission

Part-Time Schedule

This is a part-time role with afternoon and evening availability required.

About the Role

We’re looking for In-Home Sales & Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.

Here’s What You Can Expect to Do

• As a Field Sales Representative, you’ll be on the front lines helping customers through our Serve, Solve, Sell™ approach. You’ll start with paid training to prepare you to work independently in the field.

Get to Know Us

Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling by listening to the customer’s needs and providing accurate information.

Health and Safety Measures

At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. We work hard to ensure all employees feel safe doing their work.