IT Support -Manufacturing

Vast Solutions is hiring an on-site Manufacturing IT Support professional to help keep business applications and manufacturing technology running smoothly. This role supports manufacturing operations through development, training, and hands-on support of systems and infrastructure. You will work in Troy, MI on-site 5 days a week, with a salary range of $60,000 to $85,000 per year, plus benefits including health, dental, and vision insurance, 401(k) with matching, HSA, flexible spending account, and paid time off.

What you’ll do

• Document and develop new and existing processes within the MES environment.
• Partner with the Process Engineering team to support manufacturing operations.
• Maintain and administer computer networks and computing environments, including hardware, systems software, and applications software used for manufacturing.
• Assist with new development and project activities, including testing coordination, documentation, and training.
• Configure, monitor, troubleshoot, and maintain business applications such as internal MES, Infor Visual (ERP), Bartender label software, and applicable manufacturing equipment software.
• Maintain, diagnose, and create custom inquiries using SQL databases tied to business applications.
• Develop, implement, and maintain hardware and software tracking across platforms used on the manufacturing floor and throughout the facility.
• Support staff by troubleshooting computer hardware and software issues.
• Apply documented IT policies and practices when handling departmental technology requests.
• Respond to and resolve technological issues for employees, escalating incidents and problems to the IT Administrator team when higher-level support is needed.

What you’ll bring

• Associate degree or greater in computer science, Computer Engineering, Computer Information Systems, or a related discipline.
• Must be a US citizen.
• Basic understanding of network infrastructure, including systems, practices, and principles.
• Excellent verbal and written communication skills.
• Ability and desire to learn new technologies quickly.
• Capability to work independently and also in a team-oriented environment.
• Strong interpersonal skills and a professional, personable communication style with staff.

Tools and technologies you’ll work with

• Manufacturing Execution software (MES), Infor Visual (ERP)
• Microsoft suite, Microsoft Server Suite, and Microsoft Office Suite
• Bartender Label software, VE Mobile software
• Ticketing system, Active Directory, and SQL databases
• Network connectivity and network infrastructure, plus hardware and software support

Benefits

• 401(k) and 401(k) matching
• Health insurance, Dental insurance, and Vision insurance
• Health savings account (HSA) and Flexible spending account
• Paid time off
• Retirement plan
• Flexible schedule