IT Support Administrator

The IT Support Administrator (ISA) serves as the primary day-to-day technical support contact for Dietz Property Group’s IT and Technology Operations team.

Key responsibilities

• Respond to and resolve help desk tickets in Zendesk, providing updates to team members until issues are resolved
• Troubleshoot common IT needs including logins, printers, email, phones, Wi-Fi, and business software
• Provide in-person property support, including equipment setup and instruction for team members as needed
• Deploy and configure new computers using Microsoft Intune and Windows Autopilot for direct-to-user shipping
• Maintain accurate equipment inventory including location, assignment, and replacement scheduling
• Order equipment and prepare setups for new hires in coordination with People Services
• Create, modify, and disable user accounts for onboarding, seat changes, and offboarding
• Manage access to Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive
• Monitor security tool alerts and escalate significant items to the Director of IT and Technology Operations
• Keep computers secure and current with operating system updates and application patches
• Administer staff security awareness training and the phishing simulation program, including follow-up for additional support
• Verify backup reliability by performing scheduled test restores
• Coordinate with technology vendors (internet, printers, phones, PMS, and other business platforms) on support requests and service issues
• Assist with transitioning services and documentation from an outsourced IT provider
• Maintain clear, step-by-step documentation for recurring tasks and keep IT records updated after changes
• Comply with DPG Processes and support the company’s Core Values
• Other duties as assigned

Requirements

• Commitment to the company’s Core Values
• Two to four years of experience in an IT help desk or computer support role
• Working knowledge of Windows and Microsoft 365 (Outlook, Teams, OneDrive)
• Strong written and verbal communication skills
• Valid driver’s license and ability to travel to DPG properties
• Employment contingent on a satisfactory background check
• Preferred: CompTIA A+, Network+, or Microsoft certification, or active work toward one
• Preferred: Experience with Microsoft 365 administration, Intune, or a remote management tool
• Preferred: Basic networking knowledge (Wi-Fi, switches, firewalls)
• Preferred: Experience in property management or with RealPage

Essential skills

• Communication: Explain technical concepts in plain language to non-technical team members
• Interpersonal Awareness: Service-minded, positive approach with teammates, vendors, and residents
• Follow-Through: Organized execution, tracks work to completion, keeps people updated without reminders
• Curiosity: Willingness to learn new tools and ask questions when unsure
• Integrity: Maintain highly confidential information and responsibly handle access to company systems
• Attention to Detail: Accurate record-keeping, inventory management, and account administration

Work environment and physical demands

• May require lifting up to 20 pounds (computer, printer, network equipment)
• Office-based role using a computer/keyboard and phone; after initial training, may work part time remotely
• Regular car travel to DPG properties for on-site support and equipment installation
• Occasional evening or weekend work for planned system changes or urgent issues
• Property visits involve walking outdoors and may require occasional stair climbing
• Technological aptitude needed for virtual communications and organizational management
• Reading, writing, and researching are regular components of the role

Technologies

• Zendesk
• Microsoft Intune
• Windows Autopilot
• Microsoft 365
• Exchange
• Teams
• SharePoint
• OneDrive
• Outlook
• PMS
• RealPage
• Wi-Fi
• Switches
• Firewalls