SupportJobs.io
← Back to all jobs
Experis

Helpdesk Technician

Experis
Tucson, AZ $23 - $23/hr Contract Posted 17d ago
Active Directory Customer Service Desktop Support End User Support Help Desk Help Desk Support Help Desk Ticketing Information Technology (IT) IT Services It Support macOS Microsoft 365 Onsite Remote Access Vpn Technical Support Wi Fi Windows Windows Support
Apply Now

Job Description

This Helpdesk Technician role supports employees through hands-on, on-site and hybrid IT assistance in Tucson, AZ. The position includes Tier 1 and Tier 2 troubleshooting, walk-up help, device setup, and participation in deployment and onboarding activities.

Location and Employment Details

  • Location: Tucson, AZ (hybrid)
  • Job type: Contract
  • Pay: USD 23–23 per hour
  • Experience: Minimum 1 year

Role Responsibilities

  • Provide hands-on, in-person support for desktops, laptops, mobile devices, conferencing systems, and other workplace technology.
  • Troubleshoot and resolve hardware, software, and connectivity issues at the Tier 1 and Tier 2 levels.
  • Act as the first point of contact for walk-up support, delivering timely, friendly assistance to employees.
  • Maintain high customer service standards with professionalism, patience, and empathy, including during high-pressure situations.
  • Accurately log issues in the IT ticketing system and ensure timely follow-up and resolution.
  • Follow standard operating procedures and escalate issues when needed.
  • Collaborate with other IT team members and departments to support cohesive service across the organization.
  • Support new user equipment setup and assist with onboarding and offboarding processes.
  • Participate in deployment initiatives, including OS upgrades, hardware refreshes, and software rollouts.
  • Stay current with technology trends and internal tools, adapting to changes in processes and the work environment.
  • Provide basic training or guidance to end users on tools, software, and best practices as required.

Requirements

  • Experience: 1–3 years of relevant technical support or helpdesk experience, preferably in an in-person environment.
  • Proficiency with Windows and macOS, Microsoft 365, and common business applications.
  • Understanding of networking fundamentals including Wi-Fi, DNS, and VPN, along with basic Active Directory tasks.
  • Customer service orientation with a demonstrated ability to resolve issues while building positive relationships.

Key Technologies

  • Windows
  • macOS
  • Microsoft 365
  • Wi-Fi
  • DNS
  • VPN
  • Active Directory

Similar Jobs