Managed IT Support Technician
Accounting Software
Azure
Cloud Platform
Cloud Platforms
Computer Skills
Customer Support
End User Support
Hardware Support
Help Desk Support
Information Technology (IT)
IT Operations
IT Services
Network Support
Networking
Onsite
QuickBooks Online
Remote Support
Rmm Platforms
Secure Remote Access
Technical Support
Windows
Job Description
AcaciaIT is seeking a Managed IT Support Technician to join our Tucson, AZ team on a hybrid schedule. This role offers a competitive hourly rate of $17 to $23 and requires at least 3 years of IT support experience. You will provide remote and on-site support for multiple clients across diverse technologies and environments.
Benefits
- 401(k)
- Health insurance
- Paid time off
- Retirement plan
Why you’ll want to work here
- Real career growth: we invest in certification training, helping you advance by earning new credentials and expanding your skillset.
- Broad exposure: work with multiple companies, industries, and network environments, from small offices to complex infrastructures.
- Supportive team culture: collaborative, mentorship-driven environment where senior technicians help you grow.
- Meaningful benefits: medical and supplemental insurance, plus a gym membership.
- Compliance experience: gain work in regulated environments (PCI, HIPAA, and government compliance) to strengthen your resume.
Responsibilities
- Troubleshoot computer, server, and network issues both remotely and on-site
- Install and support a wide range of client software
- Deploy PC, server, and network hardware
- Manage client networks, updates, and software through our RMM platform
- Collaborate with fellow technicians on client issues
- Build positive, responsive relationships with the clients who rely on our services
Requirements
- Microsoft desktop and server operating systems
- Azure
- Router and firewall configuration, including VPNs
- Computer hardware installation and troubleshooting
- Network troubleshooting techniques and protocols
- Common business software such as Microsoft Office and QuickBooks
- Clear, patient communication with clients and teammates
- IT support: 3 years (Required)
- Driver's License (Required)
- Day Shift (Required)
- Tucson, AZ 85719: Relocate before starting work (Required)
Technologies
- Microsoft desktop and server operating systems
- Azure
- Router and firewall configuration, including VPNs
- Computer hardware installation and troubleshooting
- Network troubleshooting techniques and protocols
- Microsoft Office
- QuickBooks
- RMM platform
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