Help Desk Technician

On-site at Friends University in Wichita, KS, this Help Desk Technician role supports Information Technology and Educational Technology as the first contact for questions, issues, and requests.

Responsibilities

• Serve as the first point of contact for customer questions, problems, and requests related to Information Technology and Educational Technology
• Use incident management software to track, correct, and monitor issues to support timely resolution
• Resolve customer concerns directly, or escalate more complex issues to the appropriate area

Requirements

• Minimum 1 year of hands-on experience with personal computer software and hardware troubleshooting and support
• Associate’s degree in computer science (or equivalent experience)
• Demonstrate courtesy, tact, and diplomacy in all interactions
• Use excellent written, oral, and interpersonal communication skills
• Technology proficiency in MS Office products and networks
• Ability to multitask
• Maintain confidential information professionally
• Maintain a positive, productive working relationship with co-workers, university personnel, and students
• Working knowledge of office equipment including computer, copier, fax machine, and telephone

Technologies

• Incident management software
• MS Office
• Networks
• Computer
• Copier
• Fax machine
• Telephone

Benefits

• Flex work options
• Up to 4 weeks of vacation
• 96 hours of sick leave per year
• Up to 13 1/2 paid holidays
• Half day Fridays June through July
• Up to 5% retirement matching
• Free undergraduate tuition for you, your spouse, and your dependents

University Mission

• Friends University, a Christian University of Quaker heritage, equips students to honor God and serve others by integrating their intellectual, spiritual, and professional lives.