In-Home Sales & Tech Support (Full-Time)

Asurion's In-Home Sales & Tech Support role in Wichita, KS is a full-time, on-site position that requires daily travel to customer residences. The role mixes sales with technical support, begins with paid training, follows a consistent five-day schedule, and offers the potential for commissions, all with a base pay of $20 per hour.

Benefits

• Base hourly rate of $20 per hour, guaranteed for all hours worked, with bi-weekly pay and early access to earned pay.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement based on IRS guidelines, paid weekly.
• $35 monthly phone stipend.
• 3-4 weeks of paid training prior to field work.

Responsibilities

• Represent customers through Asurion's Serve, Solve, Sell approach on every interaction.
• Begin with paid training to prepare you to work independently in the field.
• Learn products and gain hands-on sales experience while building communication, negotiation, and problem-solving skills.
• Receive ongoing coaching and mentoring to support growth and maintain confidence in tech-savvy service.
• In the field, apply the Serve, Solve, Sell model by meeting customers in-home, in-office, or wherever they are, with pre-scheduled interactions designed to help you meet and exceed sales targets.
• Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
• Solve technical issues by applying expertise to deliver clear, understandable solutions for customers with any level of tech knowledge.
• Ensure customers leave with a working resolution and a product that addresses future tech needs.
• Sell by leveraging Asurion’s growing range of products to offer tailored solutions based on customer needs.
• Listen actively to identify customer requirements and position products accordingly.
• Use strong negotiation and communication skills to pivot effectively and close appropriate sales.

Requirements

• Comfortable working in a sales environment with set targets.
• A valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
• Ability to provide proof of valid car insurance (Manhattan excluded).
• A personal vehicle (excluding motorcycles). Travel to neighborhoods and cities around the inventory warehouse, with a maximum expected distance of 120 miles one-way.
• Work a varied five-day week schedule that includes evenings, weekends, and holidays.
• A personal cellphone to stay connected on the job.
• Comfortable working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded with a passion for learning a wide range of skills across career paths.
• Naturally outgoing and comfortable with frequent human interaction.
• Work hours may vary based on business needs and market demand; flexibility may be required.

About the role

We are seeking In-Home Sales & Tech Support professionals to work during our busiest hours. This entry-level position is ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.

Health and safety measures

Asurion prioritizes employee health and safety. Meeting customers at their homes helps deliver a strong customer experience, and the company maintains practices to ensure teammates can perform their roles confidently.