Mainframe

Mainframe Support Jobs

6 jobs found

5d ago

Tech Support Scheduler

FINANCIAL INFO SVCS AGENCY Manhattan, NY

Manhattan, NY

5d ago

$77k - $87k/yr Full time Application Support Information Technology (IT) Information Technology It

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Job Description

The Financial Information Services Agency (FISA-OPA) is hiring a Tech Support Scheduler to support the scheduling and operational readiness of batch job streams across IBM mainframe and distributed platforms. In this onsite role based in Manhattan, you will report to the HR/Payroll Tech Support Job Administration Supervisor and help keep master schedule updates, scheduling impacts, and troubleshooting activities moving smoothly across teams.

Working location is 5 Manhattan West, with a 9:00 AM to 5:00 PM schedule at 35 hours per week. The posting is available from 10/28/2026 until 12/27/2026 and lists 1 open position.

What you’ll do

Run batch job streams using CA Workload Automation DE (dSeries), including verifying job condition codes.
Coordinate with multiple support groups during problem determination and resolution efforts.
Identify schedule impacts caused by changes, escalate discrepancies proactively, and work with the team to resolve them.
Participate in event scheduling meetings and/or interactive planning meetings when required by the team and or clients.
Document master schedule changes so Technicians in the Job Administration team can follow updates.
Understand interactions between the IBM mainframe and Unix and PeopleSoft Servers, including intra-system job relationships.
Run test streams for the Application Development and Testing departments.

Requirements

Demonstrated ability to manage the design of CA Workload Automation DE (dSeries) scheduling tool or a similar scheduler.
Demonstrated ability to monitor the health of executing job flows (for example, stalled flows and batch job condition codes) using CA Workload Automation DE (dSeries) or a similar tool.
Ability to schedule and process ad-hoc requests across mainframe and distributed environments.
In-depth knowledge of IBM mainframe and z/OS constructs, including JCL, GDGs, PDSEs, and flat files.
Working knowledge of ISPF.
Strong diagnostic and problem-solving skills.
Ability to plan, manage, and work independently with minimal direction.
Excellent communication skills and ability to produce quality work under pressure.
Scheduling experience (3 to 5 years) with major scheduling packages such as CA Workload Automation DE, CA-7, Control-M, IBM Tivoli, or CA-ESP.
5 years of hands-on work executing job streams and performing preliminary troubleshooting involving scheduler, batch processes, and cycle flows.
Excellent knowledge of z/OS JCL and TSO/ISPF.
Experience with mainframe compile, link, and bind procedures.
Familiarity with file transfer protocols such as FTPS and/or Connect: Direct (NDM).
Experience troubleshooting JCL errors and using utilities such as File-AID and IDCAMS.
Knowledge of IMS and/or DB2.
Familiarity with MS-Word and Excel.
Knowledge of PeopleSoft People Tools (Process Monitor).

Technologies

CA Workload Automation DE (dSeries), CA-7, Control-M, IBM Tivoli, CA-ESP
IBM mainframe, z/OS, JCL, GDGs, PDSEs, flat files
ISPF, Unix, PeopleSoft Servers
PeopleSoft People Tools (Process Monitor), TSO/ISPF
FTPS, Connect: Direct (NDM), File-AID, IDCAMS
IMS, DB2, MS-Word, Excel

Compensation and benefits

The salary range for this role is USD 77,000 - 87,000 per year.

Health insurance
Pension plan
Deferred Compensation Plan (with 457, 401K and Roth IRA options)
Pre-tax Commuter Benefit program
Pre-tax Flexible Spending Accounts programs
Prescription drug coverage
Dental benefits
Vision care benefits
District Council 37 – Local 2627 union benefits

Additional details

Civil Service Title: IT INFRASTRUCTURE ENGINEER
Title Classification: Non-Competitive-5
Experience Level: Experienced (non-manager)
Business Title: Tech Support Scheduler
Number of Positions: 1
Job ID: 808635
Title Code: 95714
Hours/Shift: 35 hours weekly / 9:00 AM - 5:00 PM
Residency Requirement: New York City Residency is not required
Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Minimum qualifications

A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or
A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or
Education and/or experience which is equivalent to the above.

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1mo ago

MVS Level II Technical Support Analyst

Seneca Technology Corporation Ramsey, NJ

Ramsey, NJ

1mo ago Closed

Full time Information Technology (IT) IT Operations Mainframe

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Seneca Technology Corporation is seeking an MVS Level II Technical Support Analyst to support IBM MVS z/OS environments from an onsite location in Ramsey, NJ. In this role, you will provide telephone support and partner with experienced system programmers to investigate and resolve complex issues involving the operating system and associated software.

You will handle incident analysis from multiple angles, including reviewing system artifacts and communicating effectively with technical stakeholders at customer sites. The position focuses on deeper problem-solving for z/OS systems, leveraging practical knowledge of IBM utilities and DASD management.

What you’ll do

Work with experienced system programmers from customer sites to analyze and resolve complex problems tied to the associated software and the operating system.
Analyze and resolve complex problems involving the associated software and the operating system.

What you’ll need

Knowledge of IBM MVS z/OS Assembler language.
Some experience with DASD management and IBM utilities.
Telephone-support experience.
Ability to read and analyze dumps.

Technology focus

IBM MVS
z/OS
IBM z/OS Assembler
DASD
IBM utilities

How to apply

Send/Fax/E-mail your résumé including salary history to:

Seneca Technology Corporation, 70 Hilltop Road, Suite 2200, Ramsey, NJ 07446
Tel: (201) 962-7900
Fax: (201) 337-4334
eMail: contact@senecatechnology.com

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3mo ago

Mainframe Technical Support Engineer

Insight Global Plano, TX

Plano, TX

3mo ago Closed

$80k - $110k/yr Full time Customer Support Information Technology (IT) IT Operations

This position is no longer accepting applications (closed Aug 11, 2026).

Job Description

Insight Global is seeking a Technical Support Engineer to support Mainframe Storage Management for a leading client in Plano, TX. The role centers on delivering expert technical assistance for complex mainframe storage issues and guiding customers toward measurable business outcomes through clear, timely communication. This onsite opportunity suits seasoned professionals who can diagnose problems, implement effective solutions, and maintain enterprise-level storage operations.

Location

Plano, TX (onsite)

Salary

USD 80,000 - 110,000 per year

Requirements

Bachelor's degree in Computer Science or related
5+ years of experience in mainframe operations or system programming (z/os, z/vm, or z/vse)
Knowledge of Mainframe technologies such as JCL, ISPF, REXX, USS, SMP/E, zOSMF, etc.
Expertise as a Storage Architect, Engineer, or Administrator
Competence with disk, virtual tape and physical tape technologies (examples DFHSM, DFSMS, RMM; CA 1 Flexible Storage, Vantage, Disk Backup and Restore, Allocate)
Competence with utilities including IEBCOPY, IDCAMS, IEBGENER, etc.

Responsibilities

Provide technical support for complex issues involving Mainframe Storage Management software.
Ensure customers achieve their desired business outcomes.
Deliver a superior customer experience by exhibiting technical expertise and timely and clear communications.

Technologies

JCL
ISPF
REXX
USS
SMP/E
z/os
z/vm
z/vse
DFHSM
DFSMS
RMM
CA 1 Flexible Storage
Vantage
Disk Backup and Restore
Allocate
IEBCOPY
IDCAMS
IEBGENER
zOSMF

Benefits

Relocation assistance

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3mo ago

Help Desk Analyst

Software Technology Inc Trenton, NJ

Trenton, NJ

3mo ago Closed

Full time Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Aug 10, 2026).

Job Description

Software Technology Inc is seeking a Help Desk Analyst to join our Trenton, NJ team on a hybrid work arrangement. The role centers on providing first-line IT support for Microsoft applications and guiding end users through issues in a fast-paced setting while adhering to our IT policies. The successful candidate will communicate clearly, resolve requests efficiently, and contribute to day-to-day operations as well as project-related tasks.

Responsibilities

Maintain up-to-date knowledge of the day-to-day operating environment, including available tools and applications.
Stay informed on Help Desk and IT Operations procedures to ensure consistent service delivery.
Log all incoming problems and requests, along with actions taken to resolve them, in the ticketing system.
Provide first-response Help Desk support to customers and users.
Assist with site support tasks and project-specific assignments as needed.
Aim to troubleshoot and resolve issues and fulfill requests where possible.
Offer support for AOC business applications as part of the Help Desk scope.
Provide follow-up status updates to end-users in accordance with defined support policies and procedures.
Ensure that closed problems are thoroughly documented for future reference.

Requirements

Proficiency with Microsoft Windows 10.
Knowledge of Microsoft Windows Server, Active Directory, and Office 365; training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word, and Visio.
Strong, clear communication skills.

Technologies

Microsoft Windows 10
Microsoft Windows Server
Active Directory
Office 365
Microsoft Excel
Microsoft Word
Visio
AOC mainframe

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3mo ago

Associate Analyst/Analyst, IT Help Desk

American Airlines Phoenix, AZ

Phoenix, AZ

3mo ago Closed

Full time Computer Skills End User Support Hardware Support

This position is no longer accepting applications (closed Aug 4, 2026).

Job Description

The Associate Analyst / Analyst in IT Help Desk provides first-line telephone support for hardware and software, performing initial troubleshooting and coordinating with Level 2 and other teams. This onsite role is based in Phoenix, AZ, and supports a 24/7 IT coverage environment requiring shift work.

Responsibilities

Resolve issues that can be addressed over the phone, escalating more complex problems to a qualified support technician when needed.
Deliver first-level support to end users for PC hardware, network environments (Windows 7 and Windows XP), and mainframe environments (UNIX and IBM).
Perform problem determination across technology areas including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, and Dot Matrix printers.
Coordinate with internal and external support teams and third-party vendors to identify and correct core problems.
Simulate or reproduce user issues to diagnose and resolve operational difficulties.
Maintain awareness of outages and system-wide issues on a daily basis.
Escalate incidents to escalation teams to ensure timely customer resolution.
Provide timely communication, in oral or written form, to Level 2 support or other management personnel as needed.
Consult with Level 2 support or management regarding quality issues to determine appropriate action.
Work overtime as necessary and with prior approval.
Maintain confidentiality regarding employee, company, and customer information.
Demonstrate commitment to compliance with all company and departmental policies, procedures, and practices.
Support shift work requirements to sustain 24x7 IT coverage.

Requirements

Technical degree and/or equivalent experience.
Two years of Help Desk and/or customer service experience.
Two years of troubleshooting experience within service desk environments.
Knowledge and/or experience with internal server and mainframe applications such as Shares, QIK, IBM/TSO/TPX, and SCEPTRE.

Technologies

Windows 7
Windows XP
UNIX
IBM mainframe
IBM/TSO/TPX
QIK
SCEPTRE
Shares

Benefits

Travel Perks
Health Benefits
Wellness Programs
401(k) Program
Additional Benefits

Skills, Licenses & Certifications

Strong interpersonal, written, and verbal communication skills
Ability to multi-task in a high-pressure environment
Strong problem-solving and analytical abilities

Feel Free to Be Yourself at American

American Airlines emphasizes inclusion and diversity as the foundation of its dynamic workforce. The company sponsors more than 20 Employee Business Resource Groups designed to connect team members with customers, suppliers, communities, and shareholders, helping individuals reach their full potential and fostering an inclusive work environment to meet a diverse world’s needs.

The message highlights pride in contributing to the world’s largest airline and caring for people on life’s journey. The company invites authentic participation and authentic contributions as part of its culture.

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5mo ago

Associate Analyst/Analyst, IT Help Desk

American Airlines Phoenix, AZ

Phoenix, AZ

5mo ago Closed

Full time Analyst Application Support Computer Skills

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Benefits

This onsite IT Help Desk role is based in Phoenix and emphasizes a benefits-forward culture. The package includes Travel Perks, Health Benefits, Wellness Programs, a 401(k) Program, and Additional Benefits to support you personally and professionally.

Travel Perks
Health Benefits
Wellness Programs
401(k) Program
Additional Benefits

Responsibilities

Resolve issues that can be addressed over the phone; when needed, route complex problems to a qualified support technician
Offer first-level support to end users for PC hardware and Network issues in Windows 7 and Windows XP environments, and for Mainframe systems (UNIX/IBM)
Perform problem determination across technology domains including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, and Dot Matrix printers
Collaborate with internal and external support teams and third-party vendors to identify and fix root causes
Replicate user-reported issues to diagnose and resolve operating difficulties
Monitor system-wide outages and issues on a daily basis
Escalate incidents to escalation teams to ensure timely resolution
Provide timely oral or written updates to Level 2 support and other management as needed
Consult Level 2 support or management on quality concerns to determine the next steps
Work overtime as needed and when approved
Maintain confidentiality of employee, company, and customer information
Demonstrate commitment to and compliance with all company and departmental policies, procedures and practices
Shift work is required to support 24x7 IT coverage

Requirements

Technical degree or equivalent experience
Minimum two years in a help desk or customer service role
At least two years troubleshooting experience in service desk environments
Knowledge or experience with internal server/mainframe applications such as Shares, QIK, IBM/TSO/TPX, and SCEPTRE
Apple Certification (Apple Genius)
A Plus Certification
Strong interpersonal, written, and verbal communication skills
Ability to multi-task in a fast-paced, high-stress environment
Strong problem-solving and analytical skills

Technologies

Windows 7
Windows XP
UNIX
IBM
Shares
QIK
IBM/TSO/TPX
SCEPTRE

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Mainframe Support Jobs

Tech Support Scheduler

MVS Level II Technical Support Analyst

Mainframe Technical Support Engineer

Help Desk Analyst

Associate Analyst/Analyst, IT Help Desk

Associate Analyst/Analyst, IT Help Desk

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