Mainframe

Mainframe Support Jobs

4 jobs found

27d ago

Mainframe Technical Support Engineer

Insight Global Plano, TX

Plano, TX

27d ago

$80k - $110k/yr Full time Customer Support Information Technology (IT) IT Operations

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Job Description

Insight Global is seeking a Technical Support Engineer to support Mainframe Storage Management for a leading client in Plano, TX. The role centers on delivering expert technical assistance for complex mainframe storage issues and guiding customers toward measurable business outcomes through clear, timely communication. This onsite opportunity suits seasoned professionals who can diagnose problems, implement effective solutions, and maintain enterprise-level storage operations.

Location

Plano, TX (onsite)

Salary

USD 80,000 - 110,000 per year

Requirements

Bachelor's degree in Computer Science or related
5+ years of experience in mainframe operations or system programming (z/os, z/vm, or z/vse)
Knowledge of Mainframe technologies such as JCL, ISPF, REXX, USS, SMP/E, zOSMF, etc.
Expertise as a Storage Architect, Engineer, or Administrator
Competence with disk, virtual tape and physical tape technologies (examples DFHSM, DFSMS, RMM; CA 1 Flexible Storage, Vantage, Disk Backup and Restore, Allocate)
Competence with utilities including IEBCOPY, IDCAMS, IEBGENER, etc.

Responsibilities

Provide technical support for complex issues involving Mainframe Storage Management software.
Ensure customers achieve their desired business outcomes.
Deliver a superior customer experience by exhibiting technical expertise and timely and clear communications.

Technologies

JCL
ISPF
REXX
USS
SMP/E
z/os
z/vm
z/vse
DFHSM
DFSMS
RMM
CA 1 Flexible Storage
Vantage
Disk Backup and Restore
Allocate
IEBCOPY
IDCAMS
IEBGENER
zOSMF

Benefits

Relocation assistance

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28d ago

Help Desk Analyst

Software Technology Inc Trenton, NJ

Trenton, NJ

28d ago

Full time Active Directory Customer Support End User Support

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Job Description

Software Technology Inc is seeking a Help Desk Analyst to join our Trenton, NJ team on a hybrid work arrangement. The role centers on providing first-line IT support for Microsoft applications and guiding end users through issues in a fast-paced setting while adhering to our IT policies. The successful candidate will communicate clearly, resolve requests efficiently, and contribute to day-to-day operations as well as project-related tasks.

Responsibilities

Maintain up-to-date knowledge of the day-to-day operating environment, including available tools and applications.
Stay informed on Help Desk and IT Operations procedures to ensure consistent service delivery.
Log all incoming problems and requests, along with actions taken to resolve them, in the ticketing system.
Provide first-response Help Desk support to customers and users.
Assist with site support tasks and project-specific assignments as needed.
Aim to troubleshoot and resolve issues and fulfill requests where possible.
Offer support for AOC business applications as part of the Help Desk scope.
Provide follow-up status updates to end-users in accordance with defined support policies and procedures.
Ensure that closed problems are thoroughly documented for future reference.

Requirements

Proficiency with Microsoft Windows 10.
Knowledge of Microsoft Windows Server, Active Directory, and Office 365; training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word, and Visio.
Strong, clear communication skills.

Technologies

Microsoft Windows 10
Microsoft Windows Server
Active Directory
Office 365
Microsoft Excel
Microsoft Word
Visio
AOC mainframe

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1mo ago

Associate Analyst/Analyst, IT Help Desk

American Airlines Phoenix, AZ

Phoenix, AZ

1mo ago Closed

Full time Computer Skills End User Support Hardware Support

This position is no longer accepting applications (closed Aug 4, 2026).

Job Description

The Associate Analyst / Analyst in IT Help Desk provides first-line telephone support for hardware and software, performing initial troubleshooting and coordinating with Level 2 and other teams. This onsite role is based in Phoenix, AZ, and supports a 24/7 IT coverage environment requiring shift work.

Responsibilities

Resolve issues that can be addressed over the phone, escalating more complex problems to a qualified support technician when needed.
Deliver first-level support to end users for PC hardware, network environments (Windows 7 and Windows XP), and mainframe environments (UNIX and IBM).
Perform problem determination across technology areas including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, and Dot Matrix printers.
Coordinate with internal and external support teams and third-party vendors to identify and correct core problems.
Simulate or reproduce user issues to diagnose and resolve operational difficulties.
Maintain awareness of outages and system-wide issues on a daily basis.
Escalate incidents to escalation teams to ensure timely customer resolution.
Provide timely communication, in oral or written form, to Level 2 support or other management personnel as needed.
Consult with Level 2 support or management regarding quality issues to determine appropriate action.
Work overtime as necessary and with prior approval.
Maintain confidentiality regarding employee, company, and customer information.
Demonstrate commitment to compliance with all company and departmental policies, procedures, and practices.
Support shift work requirements to sustain 24x7 IT coverage.

Requirements

Technical degree and/or equivalent experience.
Two years of Help Desk and/or customer service experience.
Two years of troubleshooting experience within service desk environments.
Knowledge and/or experience with internal server and mainframe applications such as Shares, QIK, IBM/TSO/TPX, and SCEPTRE.

Technologies

Windows 7
Windows XP
UNIX
IBM mainframe
IBM/TSO/TPX
QIK
SCEPTRE
Shares

Benefits

Travel Perks
Health Benefits
Wellness Programs
401(k) Program
Additional Benefits

Skills, Licenses & Certifications

Strong interpersonal, written, and verbal communication skills
Ability to multi-task in a high-pressure environment
Strong problem-solving and analytical abilities

Feel Free to Be Yourself at American

American Airlines emphasizes inclusion and diversity as the foundation of its dynamic workforce. The company sponsors more than 20 Employee Business Resource Groups designed to connect team members with customers, suppliers, communities, and shareholders, helping individuals reach their full potential and fostering an inclusive work environment to meet a diverse world’s needs.

The message highlights pride in contributing to the world’s largest airline and caring for people on life’s journey. The company invites authentic participation and authentic contributions as part of its culture.

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2mo ago

Associate Analyst/Analyst, IT Help Desk

American Airlines Phoenix, AZ

Phoenix, AZ

2mo ago Closed

Full time Analyst Application Support Computer Skills

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Benefits

This onsite IT Help Desk role is based in Phoenix and emphasizes a benefits-forward culture. The package includes Travel Perks, Health Benefits, Wellness Programs, a 401(k) Program, and Additional Benefits to support you personally and professionally.

Travel Perks
Health Benefits
Wellness Programs
401(k) Program
Additional Benefits

Responsibilities

Resolve issues that can be addressed over the phone; when needed, route complex problems to a qualified support technician
Offer first-level support to end users for PC hardware and Network issues in Windows 7 and Windows XP environments, and for Mainframe systems (UNIX/IBM)
Perform problem determination across technology domains including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, and Dot Matrix printers
Collaborate with internal and external support teams and third-party vendors to identify and fix root causes
Replicate user-reported issues to diagnose and resolve operating difficulties
Monitor system-wide outages and issues on a daily basis
Escalate incidents to escalation teams to ensure timely resolution
Provide timely oral or written updates to Level 2 support and other management as needed
Consult Level 2 support or management on quality concerns to determine the next steps
Work overtime as needed and when approved
Maintain confidentiality of employee, company, and customer information
Demonstrate commitment to and compliance with all company and departmental policies, procedures and practices
Shift work is required to support 24x7 IT coverage

Requirements

Technical degree or equivalent experience
Minimum two years in a help desk or customer service role
At least two years troubleshooting experience in service desk environments
Knowledge or experience with internal server/mainframe applications such as Shares, QIK, IBM/TSO/TPX, and SCEPTRE
Apple Certification (Apple Genius)
A Plus Certification
Strong interpersonal, written, and verbal communication skills
Ability to multi-task in a fast-paced, high-stress environment
Strong problem-solving and analytical skills

Technologies

Windows 7
Windows XP
UNIX
IBM
Shares
QIK
IBM/TSO/TPX
SCEPTRE

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