Mainframe Technical Support Engineer

Insight Global is seeking a Technical Support Engineer to support Mainframe Storage Management for a leading client in Plano, TX. The role centers on delivering expert technical assistance for complex mainframe storage issues and guiding customers toward measurable business outcomes through clear, timely communication. This onsite opportunity suits seasoned professionals who can diagnose problems, implement effective solutions, and maintain enterprise-level storage operations.

Location

Plano, TX (onsite)

Salary

USD 80,000 - 110,000 per year

Requirements

• Bachelor's degree in Computer Science or related
• 5+ years of experience in mainframe operations or system programming (z/os, z/vm, or z/vse)
• Knowledge of Mainframe technologies such as JCL, ISPF, REXX, USS, SMP/E, zOSMF, etc.
• Expertise as a Storage Architect, Engineer, or Administrator
• Competence with disk, virtual tape and physical tape technologies (examples DFHSM, DFSMS, RMM; CA 1 Flexible Storage, Vantage, Disk Backup and Restore, Allocate)
• Competence with utilities including IEBCOPY, IDCAMS, IEBGENER, etc.

Responsibilities

• Provide technical support for complex issues involving Mainframe Storage Management software.
• Ensure customers achieve their desired business outcomes.
• Deliver a superior customer experience by exhibiting technical expertise and timely and clear communications.

Technologies

• JCL
• ISPF
• REXX
• USS
• SMP/E
• z/os
• z/vm
• z/vse
• DFHSM
• DFSMS
• RMM
• CA 1 Flexible Storage
• Vantage
• Disk Backup and Restore
• Allocate
• IEBCOPY
• IDCAMS
• IEBGENER
• zOSMF

Benefits

• Relocation assistance