Tech Support Scheduler

The Financial Information Services Agency (FISA-OPA) is hiring a Tech Support Scheduler to support the scheduling and operational readiness of batch job streams across IBM mainframe and distributed platforms. In this onsite role based in Manhattan, you will report to the HR/Payroll Tech Support Job Administration Supervisor and help keep master schedule updates, scheduling impacts, and troubleshooting activities moving smoothly across teams.

Working location is 5 Manhattan West, with a 9:00 AM to 5:00 PM schedule at 35 hours per week. The posting is available from 10/28/2026 until 12/27/2026 and lists 1 open position.

What you’ll do

• Run batch job streams using CA Workload Automation DE (dSeries), including verifying job condition codes.
• Coordinate with multiple support groups during problem determination and resolution efforts.
• Identify schedule impacts caused by changes, escalate discrepancies proactively, and work with the team to resolve them.
• Participate in event scheduling meetings and/or interactive planning meetings when required by the team and or clients.
• Document master schedule changes so Technicians in the Job Administration team can follow updates.
• Understand interactions between the IBM mainframe and Unix and PeopleSoft Servers, including intra-system job relationships.
• Run test streams for the Application Development and Testing departments.

Requirements

• Demonstrated ability to manage the design of CA Workload Automation DE (dSeries) scheduling tool or a similar scheduler.
• Demonstrated ability to monitor the health of executing job flows (for example, stalled flows and batch job condition codes) using CA Workload Automation DE (dSeries) or a similar tool.
• Ability to schedule and process ad-hoc requests across mainframe and distributed environments.
• In-depth knowledge of IBM mainframe and z/OS constructs, including JCL, GDGs, PDSEs, and flat files.
• Working knowledge of ISPF.
• Strong diagnostic and problem-solving skills.
• Ability to plan, manage, and work independently with minimal direction.
• Excellent communication skills and ability to produce quality work under pressure.
• Scheduling experience (3 to 5 years) with major scheduling packages such as CA Workload Automation DE, CA-7, Control-M, IBM Tivoli, or CA-ESP.
• 5 years of hands-on work executing job streams and performing preliminary troubleshooting involving scheduler, batch processes, and cycle flows.
• Excellent knowledge of z/OS JCL and TSO/ISPF.
• Experience with mainframe compile, link, and bind procedures.
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct (NDM).
• Experience troubleshooting JCL errors and using utilities such as File-AID and IDCAMS.
• Knowledge of IMS and/or DB2.
• Familiarity with MS-Word and Excel.
• Knowledge of PeopleSoft People Tools (Process Monitor).

Technologies

• CA Workload Automation DE (dSeries), CA-7, Control-M, IBM Tivoli, CA-ESP
• IBM mainframe, z/OS, JCL, GDGs, PDSEs, flat files
• ISPF, Unix, PeopleSoft Servers
• PeopleSoft People Tools (Process Monitor), TSO/ISPF
• FTPS, Connect: Direct (NDM), File-AID, IDCAMS
• IMS, DB2, MS-Word, Excel

Compensation and benefits

The salary range for this role is USD 77,000 - 87,000 per year.

• Health insurance
• Pension plan
• Deferred Compensation Plan (with 457, 401K and Roth IRA options)
• Pre-tax Commuter Benefit program
• Pre-tax Flexible Spending Accounts programs
• Prescription drug coverage
• Dental benefits
• Vision care benefits
• District Council 37 – Local 2627 union benefits

Additional details

• Civil Service Title: IT INFRASTRUCTURE ENGINEER
• Title Classification: Non-Competitive-5
• Experience Level: Experienced (non-manager)
• Business Title: Tech Support Scheduler
• Number of Positions: 1
• Job ID: 808635
• Title Code: 95714
• Hours/Shift: 35 hours weekly / 9:00 AM - 5:00 PM
• Residency Requirement: New York City Residency is not required
• Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Minimum qualifications

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or
• Education and/or experience which is equivalent to the above.