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Network Printers Support Jobs

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Today

Helpdesk Technician 1

Natural Alternatives International Inc Carlsbad, CA

Carlsbad, CA

Today

$27 - $30/hr Full time Dhcp End User Support ERP Systems

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Job Description

Natural Alternatives International Inc is hiring a Helpdesk Technician 1 to provide onsite first-level technical support for end users in Carlsbad, CA.

Responsibilities

Represent IT staff, teams, and services professionally and respectfully to support the company userbase
Resolve Tier 1 helpdesk tickets and escalate complex and/or high-priority issues to the appropriate IT personnel
Support IT-managed products and services, including answering questions, troubleshooting, instructing users on software or hardware functionality, and communicating relevant policies
Troubleshoot printer issues and assist with ERP system difficulties as needed
Identify the most effective path to resolve technical issues through research and in-depth troubleshooting
Consult with full-time IT staff when additional input is required
Confirm solutions resolved user issues via verbal or email follow-up
Participate in IT-related projects assigned by the supervisor
Support corporate network reliability by monitoring and following documented procedures for systems and appliances (including antivirus software and monitoring tools) to help maximize performance and minimize security issues and downtime
Manage multiple tasks and projects at the same time
Apply a working familiarity with Sarbanes-Oxley (SOX) requirements that apply to IT work (a plus)

Requirements

2+ years of experience in helpdesk or IT support
Windows 10+ and Active Directory
Azure
Microsoft Office 2013+ and Office 365 administration
Mobile device administration
Networking concepts: DHCP, DNS, and TCP/IP
Disk imaging / PC deployment
PC hardware troubleshooting
Management and maintenance of printers and copiers
Ability to interface with and make recommendations to users across the organization, including C-suite
Demonstrated mastery of written English grammar (sentence structure, spelling, punctuation)
Good verbal communication skills
Diplomacy, composure, and sound judgment; ability to adapt quickly to changing circumstances
Strong troubleshooting and problem-solving skills to respond quickly to system software and hardware issues
Ability to pursue goals efficiently, understand priorities, and manage activities aligned with department objectives
Good organizational skills and self-starter mindset
Team-oriented approach, including facilitating discussions, mediating, and supporting team processes
Recognize personal limitations and request assistance and training when challenges require management guidance

Technologies

Windows 10+
Active Directory
Azure
Microsoft Office 2013+
Office 365
DHCP
DNS
TCP/IP
ERP system
Antivirus software
Monitoring tools
Printers and copiers
Mobile device administration
Disk imaging

Benefits

Free medical (one plan) plus other medical plan options
Dental, vision, life insurance, and other voluntary benefit options
$1,000 Retention Bonus after 90 days of employment
$1,000 Employee Referral Bonus
3 weeks vacation and 11 paid holidays
401K with company matching and profit sharing
Opportunities for advancement
Comprehensive training

Location and Pay

Location: Carlsbad, CA (onsite)
Pay: USD 27 - 30 per hour

Physical Demands

Regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; stoop and kneel; talk and hear
Frequently required to sit and stand
Vision abilities required: close vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
Lifting requirement: up to 50 pounds (maximum safety-recommended)
Reasonable accommodations may be made upon request for qualified disabilities

Work Environment

Computer workstation and climate controlled office environment
May occasionally enter production areas where personal protective equipment might be required to prevent or lessen exposure to airborne powdered nutritional supplement substances

Background Check Requirement

Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to starting
Employment offers may be rescinded for disqualifying background check results and/or if the candidate withheld or falsified information
Failure to complete the background check may affect continued employment for an NAI employee who was conditionally offered the position

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14d ago

Sr. Desktop Support Technician

Komatsu America Corp. Newberry, SC

Newberry, SC

14d ago

$54k - $67k/yr Full time Senior Antivirus Desktop Support

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Job Description

As a Senior Desktop Support Technician, you will provide advanced, on-site IT support at a facility in Newberry, SC. The role focuses on troubleshooting desktop hardware and software, supporting LAN and related services, assisting with client technology rollouts, and following company documentation and policy requirements.

Work Location and Employment Details

Location: Newberry, SC (onsite)
Salary: USD 53,900 - 67,400 per year
Experience: Minimum 3 years

Role Summary

This position supports end users across the office, plant, and/or warehouse by managing and improving client technology environments. Responsibilities include advanced desktop support, participation in rollouts of new client technologies, troubleshooting across client infrastructure, and maintaining the documentation and inventory necessary for the IT area. Work also includes adherence to company policies and procedures.

Key Responsibilities

Provide advanced troubleshooting, problem solving, and on-site technical support for users at multiple site locations.
Create and maintain a technology environment that supports business processes, maximizes IT investments, and meets internal and external customer expectations.
Deliver advanced support for hardware/software computer deployments and related issues.
Support and maintain LAN, break/fix services, software and hardware upgrades, patch management, Anti-Virus management, hardware image management, application installs, and user support and training.
Analyze, test, implement, and support rollout activities for new client technologies, including PCs, laptops, tablets, and other mobile endpoint devices.
Analyze, troubleshoot, and support client infrastructure topics such as PC hardware and software installs, video conferencing, wireless networking, and TCP/IP including DNS and DHCP client-based issues.
Follow company policies and procedures, including Information Security, Communications Policy, Employee Code of Conduct, and Record Retention Policy.
Maintain inventory for server, PC equipment, and peripherals, and document IT procedures.
Develop solutions for simple to complex user issues, covering both hardware and software.
Create and maintain technical process and procedure documentation, along with end-user documentation.
Conduct R&D on new client technologies by testing new endpoint device models as they are added to the environment.
Complete other projects as assigned.

Required Qualifications

Education: High school diploma (minimum); associate degree in IT or related field or technical certification strongly preferred
Experience: 3-5 years of IT client support experience

Technologies and Tools

LAN
Anti-Virus
PCs and laptops
Tablets and mobile endpoint devices
Video conferencing
Wireless networking
TCP/IP, DNS, and DHCP
Zebra MC 9300 scan devices
Zebra printers

Benefits

Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
Retirement and savings: 401k and/or employee savings programs
Time off: Employee time off (vacation and designated holidays)
Assistance programs: Employee and family assistance programs
Disability benefits
Life insurance
Learning and development: Employee learning and development programs

Hiring Range Note

This role pays $55,000-$65,000. The actual offer will consider a wide range of factors, including experience and location.

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21d ago

Help Desk Technician II

Robertson, Anschutz, Schneid, Crane & Partners, PLLC Boca Raton, FL

Boca Raton, FL

21d ago

Full time Active Directory Desktop Support End User Support

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Job Description

Tier II Help Desk Technician provides advanced technical support, serves as an escalation point for Tier I, and helps maintain system uptime for end-users.

Responsibilities

Provide advanced troubleshooting and resolution for issues escalated from Tier I support.
Configure, deploy, troubleshoot, and repair hardware and software for desktops, laptops, and tablets running Windows and macOS.
Administer Active Directory, including account management, group policies, and permissions.
Install, configure, and maintain office printers and multifunction devices; troubleshoot printing issues.
Support VOIP and IP phone systems, including user setup and removal.
Respond promptly to tickets and provide timely updates and resolutions.
Prioritize and manage workload to meet service levels, deadlines, and shifting business needs.
Own assigned tasks and incidents and drive them to completion with minimal supervision.
Escalate unresolved or complex problems to internal or external resources with clear documentation.
Collaborate with IT colleagues and cross-functional teams to support business operations.
Participate in IT projects, including planning, execution, and follow-through.
Create, update, and maintain IT documentation, guides, and best practices.
Identify issues or improvement opportunities and take initiative to address them.
Continue technical development through training and industry certifications.

Requirements

Minimum 2 years of IT support experience.
Proficiency with Active Directory administration.
Experience managing and troubleshooting printers.
Strong hardware and software troubleshooting skills.
Familiarity with IP phone systems.
Experience with computer imaging and deployment.
Project management skills to handle multiple tasks simultaneously.
Excellent communication and interpersonal skills.

Technologies

Active Directory
Windows
macOS
VOIP
IP phone systems

Schedule

Monday–Friday.
Shift assignment may be either 8:30 AM – 5:30 PM or 1:00 PM – 10:00 PM.
Shift assignment is based on business needs.

Travel

Travel to satellite offices as needed (5% travel).

Education & Certifications

A degree in Information Technology or a related field is preferred.
Preference for candidates with one or more: CompTIA A+, CompTIA Network+, Cisco Certified Network Associate (CCNA), ITIL Foundation, CompTIA Security+, Microsoft Certified: Azure Fundamentals (for cloud-based environments).

Career Development

Collegial work environment focused on internal promotion, training, and professional development.
Promotional opportunities may become available as experience, education, and performance consistency increase.

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21d ago

Tier 1 IT Helpdesk Technician for MSP

Excellent Networks Inc El Paso, TX

El Paso, TX

21d ago

$18 - $20/hr Full time Active Directory Cloud Platforms Email Support

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Job Description

Excellent Networks Inc is seeking a full-time Tier 1 IT Helpdesk Technician to support end users at client locations in El Paso, TX (onsite). This role combines hands-on helpdesk work with direct client interaction, including setup and troubleshooting across workstations, email, cloud services, and printers. You will also manage core Microsoft services such as Active Directory and Exchange Online.

What you’ll get

Health insurance
Paid time off
Retirement plan
$18.00 to $20.00 per hour
Full-time role with in-person work location

Key responsibilities

Install PCs at client locations
Troubleshoot issues with workstations, email, cloud services, printers, and other technologies used by the company
Manage Active Directory and Exchange Online
Set up and troubleshoot network printers and other peripherals
Diagnose and repair software and hardware issues
Communicate with end users and internal staff to resolve IT-related issues
Answer helpdesk calls and log tickets in the helpdesk system

What we need from you

Associate’s Degree in Information Systems or related field
1 year of relevant technical experience
Strong knowledge of PC desktop support
Basic level knowledge of server support
Basic level knowledge of network device support
Spanish speaking ability
Excellent verbal and written communication skills
Ability to work with minimal supervision
Valid driver’s license and dependable transportation
Ability to work some nights and weekends as required
Must be able to lift 50 pounds
Microsoft Certifications are a plus but not required

Technologies you’ll work with

Active Directory
Exchange Online
Email
Cloud services
Network printers

How to apply

Apply on Indeed, and also email resume@enielp.com with a cover letter. Include the subject line: F8 for Safemode. Applications without this subject line will not be reviewed.

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2mo ago

Associate Analyst/Analyst, IT Help Desk

American Airlines Phoenix, AZ

Phoenix, AZ

2mo ago Closed

Full time Analyst Computer Skills End User Support

This position is no longer accepting applications (closed Sep 6, 2026).

Job Description

American Airlines is hiring an Associate Analyst/Analyst for the IT Help Desk team. In this onsite role in Phoenix, AZ, you will deliver first-level support to end users across hardware and software environments, troubleshoot issues by phone, and escalate when problems require deeper expertise.

Role Overview

This position is part of the Information Technology Team within the Information Technology Division. The role focuses on providing first-level problem troubleshooting via telephone for technology supported system-wide, with coverage in a 24x7 environment.

Key Responsibilities

Resolve issues that can be handled over the phone; refer more complex problems to the appropriate product group when needed.
Provide first level support for PC hardware and Network environments including Windows 7 and Windows XP, plus Mainframe environments including UNIX and IBM.
Perform problem determination across technology areas such as Voice, WAN, LAN, PC, Laptop, Password Resets, Network printers, and Mobile devices.
Interact with internal teams, external support teams, and third party vendors to identify and correct core problems.
Simulate or recreate user problems to identify and resolve operating difficulties.
Maintain daily awareness of system-wide changes, outages, and issues.
Escalate incidents to escalation teams to ensure customer resolution.
Provide timely communication, oral or written, to Level 2 support or other management personnel as required.
Promptly consult Level 2 support or other management regarding quality issues to confirm acceptability or determine next steps.
Work overtime as necessary and when approved.
Maintain confidentiality regarding employee, company, and customer information.
Demonstrate commitment to and compliance with company and departmental policies, procedures, and practices.
Support shift work as required for a 24x7 IT coverage environment.

AI and Automation Focus

Provide experience with development and/or implementation of Generative AI.
Support knowledge or experience with genrative AI and virtual assistants used to assist with repetitive tasks.

Required Qualifications

Technical degree and/or equivalent experience.
1 year of Help Desk and/or customer service experience.
1 year of troubleshooting experience with service desk environments.
Knowledge and/or experience with internal server/mainframe applications: Shares, QIK, IBM/TSO/TPX, and SCEPTRE.
Apple certification (Apple Genius).
A+ Certification.
Strong interpersonal, written, and verbal communication skills.
Ability to multi-task in a stressful environment.
Strong problem-solving and analytical skills.

Technologies You May Support

Windows 7, Windows XP
UNIX, IBM
Voice, WAN, LAN
PC, Laptop, Network printers, Mobile devices
Shares, QIK, IBM/TSO/TPX, SCEPTRE
Generative AI, virtual assistants
Apple Genius, A+

Benefits

Travel Perks: 365 destinations on more than 6,800 daily flights across the global network.
Health Benefits: health, dental, prescription, and vision benefits (on day one), plus virtual doctor visits and flexible spending accounts.
Wellness Programs.
401(k) Program.
Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Notes on Role Functions

The responsibilities listed reflect the role’s current scope. Management may modify the job or require additional tasks be performed when appropriate, while observing legal obligations and any collective bargaining obligations.

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Network Printers Support Jobs

Helpdesk Technician 1

Sr. Desktop Support Technician

Help Desk Technician II

Tier 1 IT Helpdesk Technician for MSP

Associate Analyst/Analyst, IT Help Desk

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