Sr. Desktop Support Technician

As a Senior Desktop Support Technician, you will provide advanced, on-site IT support at a facility in Newberry, SC. The role focuses on troubleshooting desktop hardware and software, supporting LAN and related services, assisting with client technology rollouts, and following company documentation and policy requirements.

Work Location and Employment Details

• Location: Newberry, SC (onsite)
• Salary: USD 53,900 - 67,400 per year
• Experience: Minimum 3 years

Role Summary

This position supports end users across the office, plant, and/or warehouse by managing and improving client technology environments. Responsibilities include advanced desktop support, participation in rollouts of new client technologies, troubleshooting across client infrastructure, and maintaining the documentation and inventory necessary for the IT area. Work also includes adherence to company policies and procedures.

Key Responsibilities

• Provide advanced troubleshooting, problem solving, and on-site technical support for users at multiple site locations.
• Create and maintain a technology environment that supports business processes, maximizes IT investments, and meets internal and external customer expectations.
• Deliver advanced support for hardware/software computer deployments and related issues.
• Support and maintain LAN, break/fix services, software and hardware upgrades, patch management, Anti-Virus management, hardware image management, application installs, and user support and training.
• Analyze, test, implement, and support rollout activities for new client technologies, including PCs, laptops, tablets, and other mobile endpoint devices.
• Analyze, troubleshoot, and support client infrastructure topics such as PC hardware and software installs, video conferencing, wireless networking, and TCP/IP including DNS and DHCP client-based issues.
• Follow company policies and procedures, including Information Security, Communications Policy, Employee Code of Conduct, and Record Retention Policy.
• Maintain inventory for server, PC equipment, and peripherals, and document IT procedures.
• Develop solutions for simple to complex user issues, covering both hardware and software.
• Create and maintain technical process and procedure documentation, along with end-user documentation.
• Conduct R&D on new client technologies by testing new endpoint device models as they are added to the environment.
• Complete other projects as assigned.

Required Qualifications

• Education: High school diploma (minimum); associate degree in IT or related field or technical certification strongly preferred
• Experience: 3-5 years of IT client support experience

Technologies and Tools

• LAN
• Anti-Virus
• PCs and laptops
• Tablets and mobile endpoint devices
• Video conferencing
• Wireless networking
• TCP/IP, DNS, and DHCP
• Zebra MC 9300 scan devices
• Zebra printers

Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• Retirement and savings: 401k and/or employee savings programs
• Time off: Employee time off (vacation and designated holidays)
• Assistance programs: Employee and family assistance programs
• Disability benefits
• Life insurance
• Learning and development: Employee learning and development programs

Hiring Range Note

This role pays $55,000-$65,000. The actual offer will consider a wide range of factors, including experience and location.