Payment Processing

Payment Processing Support Jobs

2 jobs found

8d ago

POS & Credit Card Tech Support/Installation

Card Payment Services New York, NY

New York, NY

8d ago

$25 - $30/hr Full time Application Support Computer Skills Customer Support

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Job Description

Card Payment Services is seeking a hands-on POS and Credit Card Tech Support/Installation specialist to install, configure, and service payment terminals across a variety of retail environments. This hybrid role in New York, NY combines on-site field service with remote support to ensure reliable operation of POS systems and card processing devices for our clients.

Location: New York, NY (hybrid) • Salary: USD 25 - 30 per hour

Responsibilities

Install, configure, and troubleshoot POS systems and credit card terminals at diverse retail sites.
Perform routine maintenance and repair of hardware components using hand tools and technical schematics.
Diagnose hardware issues with repair techniques and verify functionality using diagnostic tools, including testing with ohmmeters.
Assist clients with system setup, network connectivity, and integration into existing computer networks.
Read and interpret schematics to locate wiring diagrams and system layouts to streamline service delivery.
Conduct field service visits to ensure optimal payment equipment operation while adhering to low-voltage electrical standards.
Document all service activities thoroughly, including installation steps, repairs performed, and maintenance logs.

Requirements

Proven experience as a service technician or in a related role supporting computer hardware or electronic equipment.
Hands-on experience with POS systems, credit card processing devices, or similar electronic payment equipment.
Strong mechanical knowledge with proficiency using hand tools for repair and maintenance.
Knowledge of computer networking principles relevant to payment systems and peripheral device integration.
Ability to read technical schematics and wiring diagrams with precision for troubleshooting.
Experience with low voltage electrical systems and measurement tools such as ohmmeters.
Proven ability to perform field service tasks efficiently while maintaining safety standards.

Technologies

ohmmeters

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21d ago

Merchant Services / Technical Support

Leadership Consulting Services Troy, MI

Troy, MI

21d ago

$25 - $29/hr Full time Account Servicing Administrative Support Client Services

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Job Description

The Merchant Services / Technical Support specialist provides frontline expertise in resolving merchant services issues, software troubleshooting, and IT infrastructure needs for both clients and internal teams. This onsite role in Troy, MI blends technical proficiency with customer service in a fast paced environment.

Job Overview

The selected candidate will act as the frontline expert for resolving technical issues related to merchant services, software troubleshooting, and IT infrastructure. A proactive, service oriented approach will ensure reliable support for clients and internal teams, guiding them through technical challenges and maintaining secure, efficient transactions.

Responsibilities

Process various merchant maintenance requests, including demographic changes, banking details, and account updates.
Assist with deposits and reconciliation activities as needed.
Troubleshoot technical or processing issues affecting terminals, gateways, and system integrations.
Maintain detailed client records and service notes within the CRM.
Ensure adherence to applicable industry regulations and company policies.
Proactively engage with clients to confirm satisfaction and identify appropriate upsell opportunities.
Handle incoming inquiries via phone, email, or chat and resolve issues promptly.
Monitor chargebacks and support dispute resolution efforts.
Provide technical support to merchants via phone, email, and live chat regarding payment systems, terminals, integrations, and transaction issues.
Troubleshoot issues related to POS systems, ecommerce payment gateways (Stripe, Authorize. net, Paypal), terminal setups, and merchant accounts.
Monitor and resolve support tickets in a timely manner while maintaining high levels of customer satisfaction.
Document common issues and solutions for internal knowledge bases.
Educate merchants on best practices for using systems, fraud prevention, and maintaining secure transactions.

Requirements

1 to 3 years of experience in customer service
1 to 3 years in merchant services, payment processing, or financial services
Strong understanding of credit card processing, POS systems, and ecommerce platforms
Excellent communication and interpersonal skills
Problem solving mindset with attention to detail
Ability to work independently and manage multiple tasks efficiently

Technologies

Stripe
Authorize. net
Paypal

Benefits

401(k)
Dental insurance

Pay

USD 25.00 - 29.00 per hour

Work Location

Location: Troy, Michigan. This is an onsite, in-person role.

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Payment Processing Support Jobs

POS & Credit Card Tech Support/Installation

Merchant Services / Technical Support

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