Payment Processing

Payment Processing Support Jobs

4 jobs found

2d ago

Technical Support Analyst

Tabs New York, NY

New York, NY

2d ago

$77k - $106k/yr Full time Accounting Software Application Support Customer Service

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Job Description

Tabs is seeking a Technical Support Analyst in New York City to be the first line of defense for merchant technical issues. The role collaborates across teams to enhance the merchant experience, with a focus on invoicing, payments, ERP integrations, and data workflows. This onsite position offers a competitive base salary of USD 76,800 to 105,600 per year, plus equity and a comprehensive benefits package to support work-life balance.

Responsibilities

Address complex merchant inquiries received via email, Slack, and chat with timely, clear, and accurate responses.
Lead ticket triage and prioritization, diagnose root causes, and escalate as needed to ensure swift resolution.
Diagnose and troubleshoot invoicing, payments, ERP integrations, and merchant data workflows, including QuickBooks, NetSuite, and Stripe.
Identify patterns in recurring issues and share actionable insights with Product and Engineering teams.
Educate merchants and proactively guide them on best practices for using Tabs.
Collaborate with Customer Success, Engineering, and Contract Operations to resolve high-priority issues efficiently.
Contribute to internal documentation to improve processes and reduce repeated inquiries.
Own issues end-to-end, driving improvements, spotting trends, and taking steps to prevent recurrence.

Requirements

3 to 5 years in a support, technical support, or customer success role, preferably within SaaS or fintech.
Strong problem-solving abilities; resourceful, detail-oriented, and capable of quick, effective decision-making.
Technical aptitude with experience troubleshooting API, ERP, or payment-related issues.
Accounting knowledge is a plus.
Excellent written and verbal communication, with the ability to translate complex topics into clear merchant-friendly guidance.
Capacity to manage a high volume of tickets while maintaining high-quality responses.
Experience with ticketing systems (HubSpot, Zendesk, Pylon, or similar) and creating self-service content.
SQL or data querying experience is a plus.
Ability to perform under pressure, quickly assess problems, and deliver real-time solutions; startup or technical environment experience preferred.
Some after-hours coverage is required due to 24x7 SaaS operations.

Technologies

QuickBooks
NetSuite
Stripe
HubSpot
Zendesk
Pylon
SQL

Benefits

Competitive compensation and equity
Unlimited PTO
Up to 100% employer-covered monthly health care premiums (medical, dental, vision)
Lunch provided via Sharebite, with dinner for late in-office days
Parental leave up to 12 weeks
Tax-free commuter and parking benefits
Voluntary insurances (life, hospital, critical illness, accident)
Employee Assistance Program through Rightway
Free One Medical membership
401(k)

Why this role matters

The Technical Support Analyst will help manage growing volumes of technical inquiries from Tabs merchants, serving as the frontline for troubleshooting, resolution, and merchant education. You will work cross-functionally with Customer Success, Engineering, Product, and Contract Operations to resolve technical issues and surface recurring trends. This role suits a customer-focused problem-solver with a solid technical background, experience with ERP systems like NetSuite and QuickBooks, and a desire to help merchants resolve complex problems in a fast-paced environment.

Examples of work

Handling Critical Invoice Issues: diagnose a data mismatch between Tabs and a merchant ERP, coordinate a fix with engineering, and ensure pending invoices are sent the same day.
Debugging Payment Failures: investigate a payments integration issue, determine root cause, work with engineering to resolve, and guide the merchant to prevent future failures.
Proactive Issue Prevention and Education: develop internal playbooks and education materials to reduce recurring tickets by a measurable margin.

Additional information

This role is based onsite in New York City at our Soho office.

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22d ago

Help Desk Tech Payment Processing

Cornerstone Credit Services Anchorage, AK

Anchorage, AK

22d ago

$19 - $20/hr Full time Consultative Sales Customer Support Field Service

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Job Description

This full-time, on-site Help Desk Technician role at Cornerstone Credit Services is based in Anchorage, AK 99508. You will provide technical support and on-site installations and training for clients, traveling to merchant sites as needed while delivering outstanding customer service. The position offers a competitive rate of $19 to $20 per hour and a benefits package designed to support your health, retirement, and time off needs. Relocation to Anchorage before starting is required.

Responsibilities

Assess merchants' needs, troubleshoot and resolve technical issues, and promote or suggest alternative products or services.
Maintain excellent follow-through on assigned tasks and projects.
Demonstrate a strong record of attendance and punctuality.
Drive to client sites to assist with installations, training, and fixes.
Grow product and industry knowledge as the electronic payments field updates continually.
Provide outstanding customer service.

Requirements

High School Diploma or equivalent required (GED)
Must be at least 18 years of age
Must have a current valid driver's license
Reliable transportation
Candidates must type 35 words per minute accurately
Organized and detail-oriented, with strong task management skills
Committed to delivering outstanding customer service
Customer Service experience: 1 year (Preferred)

Benefits

401(k)
401(k) matching
Company-provided stock ownership
Medical, dental, prescription drug, and vision insurance
Employee assistance program
Sick, Vacation, Holidays
Dental insurance
Disability insurance
Health insurance
Paid sick time
Paid time off
Vision insurance

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1mo ago

POS & Credit Card Tech Support/Installation

Card Payment Services New York, NY

New York, NY

1mo ago Closed

$25 - $30/hr Full time Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Jul 12, 2026).

Job Description

Card Payment Services is seeking a hands-on POS and Credit Card Tech Support/Installation specialist to install, configure, and service payment terminals across a variety of retail environments. This hybrid role in New York, NY combines on-site field service with remote support to ensure reliable operation of POS systems and card processing devices for our clients.

Location: New York, NY (hybrid) • Salary: USD 25 - 30 per hour

Responsibilities

Install, configure, and troubleshoot POS systems and credit card terminals at diverse retail sites.
Perform routine maintenance and repair of hardware components using hand tools and technical schematics.
Diagnose hardware issues with repair techniques and verify functionality using diagnostic tools, including testing with ohmmeters.
Assist clients with system setup, network connectivity, and integration into existing computer networks.
Read and interpret schematics to locate wiring diagrams and system layouts to streamline service delivery.
Conduct field service visits to ensure optimal payment equipment operation while adhering to low-voltage electrical standards.
Document all service activities thoroughly, including installation steps, repairs performed, and maintenance logs.

Requirements

Proven experience as a service technician or in a related role supporting computer hardware or electronic equipment.
Hands-on experience with POS systems, credit card processing devices, or similar electronic payment equipment.
Strong mechanical knowledge with proficiency using hand tools for repair and maintenance.
Knowledge of computer networking principles relevant to payment systems and peripheral device integration.
Ability to read technical schematics and wiring diagrams with precision for troubleshooting.
Experience with low voltage electrical systems and measurement tools such as ohmmeters.
Proven ability to perform field service tasks efficiently while maintaining safety standards.

Technologies

ohmmeters

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2mo ago

Merchant Services / Technical Support

Leadership Consulting Services Troy, MI

Troy, MI

2mo ago Closed

$25 - $29/hr Full time Account Servicing Administrative Support Client Services

This position is no longer accepting applications (closed Jun 29, 2026).

Job Description

The Merchant Services / Technical Support specialist provides frontline expertise in resolving merchant services issues, software troubleshooting, and IT infrastructure needs for both clients and internal teams. This onsite role in Troy, MI blends technical proficiency with customer service in a fast paced environment.

Job Overview

The selected candidate will act as the frontline expert for resolving technical issues related to merchant services, software troubleshooting, and IT infrastructure. A proactive, service oriented approach will ensure reliable support for clients and internal teams, guiding them through technical challenges and maintaining secure, efficient transactions.

Responsibilities

Process various merchant maintenance requests, including demographic changes, banking details, and account updates.
Assist with deposits and reconciliation activities as needed.
Troubleshoot technical or processing issues affecting terminals, gateways, and system integrations.
Maintain detailed client records and service notes within the CRM.
Ensure adherence to applicable industry regulations and company policies.
Proactively engage with clients to confirm satisfaction and identify appropriate upsell opportunities.
Handle incoming inquiries via phone, email, or chat and resolve issues promptly.
Monitor chargebacks and support dispute resolution efforts.
Provide technical support to merchants via phone, email, and live chat regarding payment systems, terminals, integrations, and transaction issues.
Troubleshoot issues related to POS systems, ecommerce payment gateways (Stripe, Authorize. net, Paypal), terminal setups, and merchant accounts.
Monitor and resolve support tickets in a timely manner while maintaining high levels of customer satisfaction.
Document common issues and solutions for internal knowledge bases.
Educate merchants on best practices for using systems, fraud prevention, and maintaining secure transactions.

Requirements

1 to 3 years of experience in customer service
1 to 3 years in merchant services, payment processing, or financial services
Strong understanding of credit card processing, POS systems, and ecommerce platforms
Excellent communication and interpersonal skills
Problem solving mindset with attention to detail
Ability to work independently and manage multiple tasks efficiently

Technologies

Stripe
Authorize. net
Paypal

Benefits

401(k)
Dental insurance

Pay

USD 25.00 - 29.00 per hour

Work Location

Location: Troy, Michigan. This is an onsite, in-person role.

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Payment Processing Support Jobs

Technical Support Analyst

Help Desk Tech Payment Processing

POS & Credit Card Tech Support/Installation

Merchant Services / Technical Support

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