Support merchants with POS systems and credit card processing terminals through onsite work and remote troubleshooting.

Install, configure, and train merchants on POS systems and credit card processing terminals (onsite and remote).
Provide technical support for POS systems by troubleshooting hardware, software, and networking issues.
Support payment operations including credit card processing downloads, EMV terminal setups, and resolution of payment processing problems.
Help merchants with menu programming, item modifications, pricing setup, and custom configuration needs.
Manage and resolve support tickets efficiently to maintain high customer satisfaction.
Troubleshoot across multiple POS brands and processors, diagnosing and resolving issues on different platforms.
Perform remote troubleshooting using tools such as TeamViewer, AnyDesk, and LogMeIn.
Train new merchants on system functions, reporting tools, and transaction processing best practices.
Support onboarding by assisting with system configuration and operational setup.
Maintain detailed documentation of support cases, troubleshooting steps, and resolutions.
Escalate advanced technical issues to internal teams while keeping merchants informed.
Deliver consistently professional, clear, and friendly customer service.

1+ years of experience in POS technical support and credit card processing.
Proven experience with POS installation and setup (onsite and remote).
Strong experience with credit card processing downloads, EMV terminal setups, and troubleshooting.
Knowledge of menu programming, item and price modifications, and configuration management.
Experience handling support tickets via phone, email, and chat.
Familiarity with Android-based POS systems, cloud-based POS platforms, and basic networking setups.
Ability to troubleshoot hardware including printers, scanners, cash drawers, and networking devices.
Strong problem-solving and organizational skills with attention to detail.
Excellent communication skills with the ability to train and assist customers professionally and friendly.
Customer-first mindset with patience and calm performance under pressure.
Willingness to travel for onsite installations and support as required.

Growing team focused on expertise, problem-solving, and exceptional service.
Opportunity to support diverse POS systems and merchants nationwide, helping businesses run more efficiently through technology and support.

Technical Support Representative

Job Description