Telecommunications

Telecommunications Support Jobs

4 jobs found

12d ago

Technical Support Associate (Fiber)

Cleerline Technology Missoula, MT

Missoula, MT

12d ago

$35 - $45/hr Full time CRM Customer Support Fiber Optic

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Job Description

Cleerline Technology is seeking a Technical Support Associate (Fiber) to join its Missoula, Montana team on site. This role provides first-line fiber troubleshooting, guides testing procedures, and keeps CRM records up to date, while also supporting product training and representing the company at field events and customer visits.

Job Details

Location: Missoula, MT (onsite)
Salary: USD 35 - 45 per hour
Minimum experience: 3 years
Job title: Technical Support Associate (Fiber)
Company: Cleerline Technology

Responsibilities

Handle initial technical support by triaging reported issues, resolving when possible, and escalating when necessary via phone, chat, or email
Troubleshoot fiber link problems, including loss budgets, connector quality, and interpretation of test equipment
Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts
Maintain accurate records in the CRM
Assist with product training
Develop Training Guides and Troubleshooting Documents
Represent Cleerline in the field during events and customer visits

Requirements

Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
Experience with CRM or ticketing systems
Experience with fiber optic test equipment
Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
BICSI, FOA, or equivalent fiber optic industry certification
Bilingual - Spanish is a plus

Technologies

Benefits

Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
401(k) plan (Safe Harbor, 3%)

Core Values

Ambitious
Curiosity
Fun
Integrity
Continuous Improvement
Partnership

Your contribution to Cleerline

Technical Support

Training Support (Growth Opportunity)

Assist with product training
Develop Training Guides & Troubleshooting Docs
Represent Cleerline in the field (events, customer visits)

Your Experience

Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
Experience with CRM or ticketing systems
Experience with fiber optic test equipment
Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
BICSI, FOA, or equivalent fiber optic industry certification
Bilingual - Spanish is a plus

About Cleerline Technology Group

Cleerline manufactures single-mode and multimode fiber optic cables designed to outperform traditional fiber. With our patented SSF™ and BendSafe® technologies, our products deliver superior strength, flexibility and reliability. Unlike traditional fiber that can be fragile and prone to break under stress, Cleerline's process reinforces the glass itself to provide industry-leading bend performance and durability.

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17d ago

Telecom Administrator & IT Support Specialist

National Employee Benefits Administrators, Inc. (NEBA) Pembroke Pines, FL

Pembroke Pines, FL

17d ago

Full time Administrative Support Cisco Telephony Cloud Platforms

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Job Description

This onsite role administers NEBA's Nextiva phone system and Nextiva Contact Center, ensuring reliability, data integrity, and alignment with operations while serving as the primary escalation point and IT support.

Responsibilities

Act as the main administrator and technical steward for both the Nextiva Phone System and the Nextiva Contact Center, owning end-to-end configurations including users, devices, campaigns, queues, IVR and auto-attendant flows, agent profiles, skill assignments, and workflow designs.
Develop new configurations from scratch, update existing ones, and ensure both services stay current with operational needs.
Document every configuration change in a version-controlled log, routinely audit active setups for accuracy, and test changes in a controlled environment before deployment, per policy.
Serve as the primary escalation contact for platform issues to Nextiva Technical Support and the carrier; maintain and update TTS and recorded prompts to reflect menu changes and language requirements.
Provision, configure and maintain user accounts, extensions, desk phones, handsets, and Nextiva softphone/mobile apps, including device deployment, registration, replacement, and troubleshooting.
Handle moves, adds and changes tied to onboarding, offboarding and role changes, provisioning and decommissioning phones, extensions, and voicemail promptly and accurately.
Design and maintain auto-attendants, business hours, holiday schedules, hunt groups, ring groups, and non-call-center call flows.
Manage voicemail boxes, voicemail-to-email, call forwarding, and related user features.
Maintain DID/number inventory, E911 address registration, and number porting in coordination with the carrier and Nextiva.
Provide first-line support for desk phones, softphones, and call-quality issues, escalating as needed to Nextiva or the carrier.
Review and optimize Skills-Based Routing to connect callers with the right agent with minimal wait times.
Configure queues, routing and callbacks to support service level goals, monitor real-time metrics, and surface issues for staffing decisions.
Support bilingual IVR logic (English and Spanish), including language-based routing, voicemail separation and localized prompts.
Manage return of voicemails and requested callbacks as Work Items for agents during lower inbound volumes.
Maintain real-time presence on queue dashboards, identify bottlenecks, and escalate or reroute calls as necessary during business hours.
Ensure contact list metadata maps correctly from database uploads to the agent interface.
Design and maintain On-Screen Dynamic Surveys that adapt by fund ID and language to guide agents through appropriate flows based on skill and queue.
Verify that data captured in Nextiva/Thrio surveys is accurately recorded for KPI and operational reporting.
Review call dispositions to ensure outcomes yield clean data tied to KPIs; monitor patterns and surface issues for root-cause analysis.
Identify repeat caller patterns and report findings with remediation recommendations to operations leadership.
Set up automated alerts for SLA breaches, queue overflows, and agent availability thresholds to enable proactive response.
Monitor voice operations during business hours, tracking agent states, call quality, queue health, and system status.
Serve as the first escalation point for routing failures, IVR or auto-attendant errors, device issues, or live-call anomalies.
Collaborate with managers to align routing and configuration with staffing and volume patterns for informed decisions.
Maintain a daily operational log of changes, incidents, and queue performance; communicate updates during shift handoffs.
Provide training and ongoing technical enablement to department managers on platform use, supervisor dashboards, and reporting.
Develop and maintain training materials and documentation for employee reference.
Identify opportunities to enhance routing, queue performance, and system configuration through cross-team collaboration and automation.
Partner with internal teams to design and implement automation that improves efficiency, controls, risk, and the caller experience.
Develop test plans, validate results, and support user acceptance testing to ensure new configurations and automations are implemented correctly.
Keep standard operating procedures and training materials up to date to promote consistency and excellence.
Prioritize telecom administration while also supporting general IT workflows during periods of normal telephony volume.
As part of the IT support team, triage and resolve Tier 1 and 2 hardware, software, and network endpoint issues using the company ticketing system.
Assist with onboarding and offboarding, including workstation setup and application configuration alongside phone systems.
Troubleshoot office peripherals, network connectivity, and productivity tools such as Microsoft Office and CRM software.
Balance Help Desk ticket volume with real-time platform monitoring to meet internal service levels.

Requirements

High school diploma or equivalent required.
At least 2 years of hands-on cloud phone system and contact center administration experience (Nextiva, Thrio, or similar platforms) preferred.
Experience with UCaaS and CCaaS administration, including provisioning users and devices, auto-attendants, hunt groups, SBR, IVR design, queue/SLA management, call dispositions, and voice data integrity.
Solid understanding of VoIP, SIP trunking, E911, and how cloud phone systems interact with carrier networks.
Familiarity with BI/reporting tools such as Google Looker for dashboards and performance reports preferred.
Proficient in Microsoft Office Suite; ability to learn NEBA’s contact center, CRM and business systems.
Experience in multi-employer benefit fund or trust environment preferred.
Strong analytical, organizational, problem-solving, communication and interpersonal skills with attention to detail; ability to manage multiple priorities and real-time events; collaborate effectively; deliver accurate results.
Proven ability to design and troubleshoot bilingual English/Spanish IVR and auto-attendant paths, including prompt recording and voicemail separation.
Hands-on experience provisioning and supporting physical desk phones (Poly, Cisco, Yealink) and softphone/mobile clients.
Ability to exercise sound judgment, maintain confidentiality, mitigate operational risks, adapt to changing needs, and leverage automation.
Ability to balance employee phone experience with the caller journey and adopt a CX design mindset.
Capability to diagnose and resolve device, audio latency, API failure, or routing logic issues independently, escalating as needed.
Comfort with live operations, monitoring, triage, and proactive responses while managing configuration projects.
Ability to translate complex platform concepts for non-technical leaders; focus on results and continuous improvement.

Technologies

Nextiva Phone System
Nextiva Contact Center
Nextiva softphone
Nextiva mobile applications
Google Looker
Microsoft Office Suite
Poly desk phones
Cisco desk phones
Yealink desk phones
Text-to-Speech

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Physical Demands

Ability to sit for extended periods and move throughout the day
Ability to navigate different facilities and tolerate inclement weather
Good hearing and eyesight, dexterity
Clear speaking and listening skills
Focus on detail in focused work
Operate office equipment including computers, copiers, faxes, and phones
Interact with others in person and via phone, email, and written communications
May lift up to 25 pounds

Application Questions

What is your salary requirement?

Location: Pembroke Pines, FL 33028 (Preferred)

Ability to commute: Pembroke Pines, FL 33028 (Required)

Work location: In person

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18d ago

IT Support Technician (VoIP)

Datatel.co Meridian, ID

Meridian, ID

18d ago

$18 - $24/hr Full time End User Support Hardware Support Information Technology (IT)

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Job Description

Datatel.co offers health insurance and paid time off, and this on-site IT Support Technician (VoIP) role is based in Meridian, Idaho. The position centers on deploying and maintaining VoIP infrastructure for customers across on-premise and cloud environments. After a successful probation period, there may be occasional travel to other states and participation in an on-call rotation that could include nights and weekends.

Responsibilities

Deploy and maintain a range of VoIP products and services across both on-premise and cloud-based platforms.
Troubleshoot network infrastructure components, including Cat6 cabling, patch panels, network racks, and cable trays.
Troubleshoot networking gear such as switches, firewalls, and wireless access points.
Physically able to work on lifts or tall ladders and in crawlspaces when required.
This is an in-person role at the Meridian, ID office, Monday through Friday, 8:00 AM to 5:00 PM.
After probation and competency confirmation, occasional travel to other states and participation in an on-call rotation that may involve night and weekend work.

Requirements

Solid understanding of IT infrastructure and computer operation.
Excellent organizational and time-management abilities.
Strong communication skills and a customer-service mindset.
Ability to work effectively in a fast-paced, client-focused environment.
Valid driver’s license required.
Experience and/or certifications with Netsapiens, MetaView, or Mitel is a plus.

Technologies

Netsapiens
MetaView
Mitel

Benefits

Health insurance
Paid time off

Compensation

Pay rate: $18.00 - $24.00 per hour, starting based on experience.

Application questions

How many years of experience do you have deploying and maintaining VoIP products and services, including both on-premise and cloud-based telecommunication platforms?
How many years of experience do you have installing or supporting network infrastructure (Cat6 cabling, patch panels, network racks, cable trays, etc.)?
How many years of experience do you have configuring or troubleshooting networking equipment such as switches, firewalls, routers, or wireless access points?
Do you have experience with any of the following VoIP platforms: Netsapiens, MetaView, or Mitel?
Will you be able to reliably commute to Meridian, ID 83642 for this job? Do you have a driver’s license?
This position pays $18.00–$24.00 per hour and, after the probationary period, requires occasional out-of-state travel and participation in an on-call rotation that may include evenings and weekends. Are you comfortable with these requirements?

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1mo ago

Level II Technical Support Specialist

Blue Ridge Communications Lehighton, PA

Lehighton, PA

1mo ago Closed

$17+/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Jul 13, 2026).

Job Description

The Level II Technical Support Specialist role at Blue Ridge Communications provides education and hands-on assistance for equipment connectivity, setup, and troubleshooting across cable, internet, and phone services. The position includes escalation to internal teams and is based on-site in Lehighton, PA.

Compensation

Hourly rate of USD 17.

Location

Lehighton, Pennsylvania (onsite only).

Experience and Education

Minimum of 1 year of customer service and/or technical support experience
High School Diploma or GED required

Responsibilities

Ensure equipment connectivity and operational functionality
Install and configure customer equipment with our systems to optimize entertainment quality
Diagnose and troubleshoot services and equipment to resolve issues promptly and minimize home visits
Address Digital Cable and Video On Demand issues
Set up and troubleshoot High Speed Internet and wireless networks
Investigate Digital Phone issues and determine resolution via education, provisioning escalation, or on-site visit
Support Customer Service Representatives and in-house Technicians when escalation is required
Communicate and escalate with internal teams and external vendors
Participate in project-based tasks for proactive monitoring and quality assurance
Perform other duties as assigned

Requirements

High School Diploma or GED
Residency in Pennsylvania
At least 1 year of customer service and/or technical support experience
Tech savvy with strong computer skills; Microsoft Office Suite proficiency preferred
Excellent oral and written communication
Proficient typing and data entry skills
Strong customer service and telephone skills
Excellent problem solving and troubleshooting abilities
Effective time management
Strong organizational capabilities
Negotiation and problem-resolution skills
Team player with ability to multitask in a fast-paced environment
Adaptable to change and evolving department needs
Professional, cooperative attitude toward customers, management and coworkers
Commitment to adhering to company policies and procedures
Ability to create solutions and implement changes

Technologies

Microsoft Office Suite

Shifts

Sunday-Wednesday 8AM-7PM or 10AM-9PM
Wednesday-Saturday 10AM-9PM

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Telecommunications Support Jobs

Technical Support Associate (Fiber)

Telecom Administrator & IT Support Specialist

IT Support Technician (VoIP)

Level II Technical Support Specialist

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