Telephony

Telephony Support Jobs

5 jobs found

Today

IT Support Specialist

SYNC Residential Houston, TX

Houston, TX

Today

Full time End User Support Hardware Support Help Desk Support

Apply Now

Job Description

The IT Support Specialist role at SYNC Residential supports both corporate and on-site teams with reliable troubleshooting and maintenance across operating systems and everyday hardware. This is an in-office, non-remote position based in Houston, TX, with the need to travel to properties in the Company portfolio as required to resolve escalated issues or complete project work.

In this position, you will work through technical requests, help keep systems secure and performing well, and ensure that equipment, access controls, and monitoring solutions are properly set up during ongoing operations and new property acquisitions.

Responsibilities

Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, mobile devices, and basic network connectivity problems
Use remote access systems when necessary to troubleshoot with on-site users
Support onsite teams by handling issues and questions related to telephone systems (VoIP and analog), internet access, alarm systems, and access management systems via phone, email, online chat, and in-person site visits as needed
Explain technical solutions in language that is easy to understand
Document and track support requests, resolutions, and system configurations
Install, configure, and maintain operating systems, applications, and software updates
Monitor virus protection and potential security threats across the portfolio to identify and respond to cybersecurity risks and incidents
Improve system performance by identifying risks and implementing necessary changes
Serve as a liaison between operations teams and service providers when needed
Develop and maintain documentation that supports common client applications and tools
Complete ongoing auditing of IT systems across the portfolio to protect Company assets and support compliance with security protocols, company standards, and best practices
Perform audits and assessments of IT systems, equipment, and hardware during due diligence and at takeover of new asset acquisitions
Ensure access management systems (including keyless entry and fobs, alarms, etc.) and video monitoring systems are fully functional at takeover and for ongoing portfolio needs
Implement and maintain inventory of IT hardware, equipment, systems, contracts, and vendors; assist in determining upgrade versus replacement viability
Visit properties across the Company portfolio to complete projects as needed
Perform other reasonable duties as assigned by the Controller

Requirements

High school diploma or GED required
3 to 5 years of related experience and/or training, or an equivalent combination of education and experience
Associate degree or higher in computer science, information science, or a related field is highly preferred
Ability to read, analyze, and interpret business, professional, technical, or governmental documents
Ability to write reports, business correspondence, and procedure manuals
Effective communication skills to present information and respond to questions from managers, customers, and the public
Ability to solve practical problems with limited standardization, interpret instructions from written/oral/diagram/schedule sources
Working knowledge of Windows OS, Microsoft Office Suite, RingCentral, security camera systems, and PC hardware components
Valid Driver’s License required

Technologies

Windows OS
Microsoft Office Suite
RingCentral
Security Camera Systems
PC hardware components
VoIP
Analog telephone systems
Remote access systems
Mobile devices
Keyless entry and fobs
Alarm systems
Access management systems
Video monitoring systems

Travel

Technical support will be provided to on-site teams remotely from the Corporate office when possible
Travel to properties within the Company portfolio is required to resolve escalated technical issues that cannot be addressed remotely or based on project needs (0-50%)
Valid Driver’s License required

Work Environment

Noise level is usually moderate to low

Physical Demands

Frequently lift and/or move up to 25 pounds
Close vision, distance vision, and ability to adjust focus
Regularly required to sit; use hands to finger, handle, or feel; and talk or hear
Frequently required to stand, walk, and reach with hands and arms
Occasionally required to stoop or kneel

Competencies

Use of Technology: stays up to date on relevant technologies, industry trends, and best practices to improve troubleshooting and proactive support
Communications: listens and comprehends; expresses ideas clearly in writing and verbally; keeps others informed
Customer Service: courteous and responsive to internal and external needs; solicits feedback to improve service
Dependability: follows instruction, meets commitments, and responds responsibly to service requests
Planning & Organization: prioritizes and organizes work with minimal supervision, efficiently tracking multiple portfolio data points
Quality: supports quality focus, improves processes, and applies feedback to strengthen outcomes

View full job page →

1d ago

Mid-Level Technical Support / Field Engineer (VoIP / Networking)

ICON Cloud Solutions Irving, TX

Irving, TX

1d ago

Up to $60k/yr Full time Asterisk Customer Support End User Support

Apply Now

Job Description

Hybrid mid-level Technical Support / Field Engineering role focused on live support for VoIP, networking, and system integrations.

Responsibilities

Provide live technical support by telephone as the primary support model
Troubleshoot and resolve issues involving VoIP, network, and system integrations
Coordinate with end customers, dealers, and internal team members during issue resolution
Run testing and diagnostics, then complete follow-up communications
Support installations and perform connectivity troubleshooting across on-premises and cloud environments
Travel to customer locations when required (infrequent)

Requirements

Strong self-starter who can operate independently after initial direction
Comfort with live phone conversations with customers and dealers (this role is not email-first support)
Strong verbal and written communication skills
Ability to read, understand, and produce basic technical documentation
Solid troubleshooting skills and ability to manage multiple tasks
Asterisk / FreePBX experience (preferred)
Networking fundamentals, including TCP/IP, DNS, DHCP, IP addressing, and VPNs
Understanding of VoIP systems with awareness of end-to-end implementation
Familiarity with wireless and network infrastructure, including Wi-Fi, LTE/5G, switches, and routers

Technologies

Asterisk
FreePBX
TCP/IP
DNS
DHCP
VPNs
Wi-Fi
LTE/5G
Switches
Routers
IP addressing

Benefits

401(k)
Health insurance
Dental insurance
Vision insurance
Life insurance
On-the-job training
Paid time off

Salary: USD 60,000 per year

Minimum experience: 3 years

Location: Irving, TX (hybrid)

Beneficial Additional Skills (Not Required)

Prior technical support or field engineering experience
Experience with Alcatel-Lucent OXO/OXE and Fortigate routers
Experience with VoIP, SBCs, VLANs, and cloud connectivity
Installation and configuration of communications systems

Application Questions

Do you have 3+ years of experience in technical support, VoIP, or networking? (Yes/No)
Are you comfortable providing live phone-based support as your primary method of communication with customers? (Yes/No)
Are you comfortable commuting to this job's location? (Yes/No)
Are you legally authorized to work in the United States? (Yes/No)

View full job page →

1d ago

IT Field Technical Support Representative

Right Platforms LLC Salem, OR

Salem, OR

1d ago

$25 - $32/hr Full time End User Support Hardware Support Information Technology (IT)

Apply Now

Job Description

Right Platforms LLC is hiring an IT Field Technical Support Representative in Salem, OR for onsite, on-the-road support. In this role, you will help clients troubleshoot IT Networking and Telecommunication issues by diagnosing problems, guiding users through fixes, and coordinating repairs when hardware or software needs vendor service. The position offers competitive hourly pay ($25.00–$32.00) and a support-focused work experience backed by paid time off, training opportunities, and comprehensive insurance.

What you’ll do

Identify, investigate, and resolve user issues involving computer software and hardware.
Respond to support requests through calls, chat, and email related to connectivity, printing, and other IT Networking topics.
Consult with users and clients to determine steps and procedures to identify and resolve problems.
Use knowledge of computer hardware/software and IT Networking procedures to complete troubleshooting.
Guide users through diagnostic processes, using tools and equipment and/or verbal instructions.
Collaborate with other staff to research and resolve issues.
Arrange service with software and hardware vendors for repair or replacement of defective products.
Install and configure IT networking equipment and support network backbones.
Maintain up-to-date knowledge of technology innovations and trends.
Provide reliable, outstanding customer service while assisting clients with IT issues.
Implement secure IT practices and protocols.
Document work performed and steps taken after assisting clients.
Complete other related duties as assigned.

What you bring

Windows OS experience.
Apple iOS experience.
Knowledge of IT security practices.
A+ certification or ability to acquire it within 3 months of hire.
Network+ is preferred.
Security+ is preferred.
2+ years of Telecommunications experience.
2+ years of IT Networking experience.
VOIP and Telephony experience is preferred.
Professional experience in customer technical support is highly preferred (at least three years).
Bachelor’s degree in Computer Science or a related field is preferred (3 years minimum experience is required).

Location, schedule, and pay

Location: Salem, OR (onsite)
Work location: On the road
Job types: Full-time, Part-time
Pay: $25.00–$32.00 per hour

Benefits and support

4 Weeks Paid Time Off (PTO)
Paid Holidays
Professional Training & Development Opportunities
Ability to work from home
Health Insurance
Dental Insurance
Vision Insurance
Fuel allowance
Flexible schedule

Physical requirements

Ability to spend prolonged periods standing, walking, or sitting at a desk while working on a computer.
Ability to lift 0 to 50 pounds at times.
Perform work using required PPE, including COVID-19 PPE.
Reasonable accommodations may be made for individuals with disabilities to perform essential requirements.

View full job page →

1mo ago

Entry-Level IT Helpdesk Technician

Yelp Atlanta, GA 🇺🇸 Remote

Atlanta, GA

1mo ago Closed

$44k - $60k/yr Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Sep 8, 2026).

Job Description

The IT Helpdesk team supports Yelp offices worldwide, and this Entry-Level IT Helpdesk Technician role focuses on fast, accurate issue resolution with strong employee customer service.

Responsibilities

Handle assigned Helpdesk tickets and work toward resolution for reported customer issues
Diagnose, troubleshoot, and resolve hardware and software problems; escalate when needed
Follow Service Level Agreements (SLAs) and maintain proper response times
Support global employees using phone, chat, and the inbound ticket queue
Monitor internal ticketing system notifications to respond proactively and communicate outages or system downtime
Participate in Helpdesk team projects and help ensure they are completed on time and to specification

Requirements

Excellent customer service skills with a collaborative attitude
Willingness to learn new technologies or working knowledge of: Google Apps, Office 365 for Mac and PC, Active Directory, software based telephony, Jira service desk, SSO, etc.
Familiarity with writing technical documentation
Action-oriented approach with a strong understanding of ticket process, workflow, and queue management
Ability to work independently and within a team environment
Ability to prioritize and manage multiple tasks in a dynamic, high-paced work environment
Previous helpdesk experience is an asset
Located in the Eastern time zone of the United States

Technologies

Google Apps
Office 365 for Mac and PC
Active Directory
Software based telephony
Jira service desk
SSO

Benefits

You may be offered restricted stock units and benefits
Option to be fully remote in locations within the United States Eastern time zones

Compensation

Estimated salary range: USD 44,000 - 60,000 per year
Salary range may vary based on factors including external market benchmark data, geographic location, and years of experience

View full job page →

1mo ago

Help Desk Technician

Wayne J. Griffin Electric, Inc Holliston, MA

Holliston, MA

1mo ago Closed

$25 - $30/hr Full time Application Support Computer Skills End User Support

This position is no longer accepting applications (closed Sep 6, 2026).

Job Description

Wayne J. Griffin Electric, Inc. is hiring a Help Desk Technician to deliver first level technical assistance for employees at its corporate headquarters and across the Southeast regions. This onsite role supports Microsoft Windows networks, mobile devices, computers and applications, and the company’s voice over IP system.

You will work as part of a team supporting up to 1,400 employees, handling helpdesk requests related to both hardware and software use. The position also includes regular software update and patching work to help keep endpoints stable, secure, and performing as expected.

What you’ll do

Provide first level technical support to up to 1,400 employees in a team setting
Set up and maintain mobile devices
Set up and support computers and applications in a Microsoft Windows networked environment
Support the company’s voice over IP system
Resolve general helpdesk requests related to hardware and applications use
Install, test, and deploy software updates and security patches to maintain endpoint stability, performance, and cybersecurity compliance

What you’ll bring

Troubleshooting experience including software installation and hardware repair as required
Strong knowledge of Microsoft Windows in a networked environment
Excellent interpersonal skills and the ability to communicate effectively with people of all levels
Ability to analyze problems and suggest solutions that address root causes
Capability to work in a fast-paced environment with minimal supervision

Tools and systems

Microsoft Windows
Voice over IP

Location

Onsite in Holliston, MA.

Pay

$25.00 - $30.00 per hour (USD).

Benefits

Blue Cross Blue Shield PPO (Medical, Dental & Vision)
401(k) with company contribution
Tuition reimbursement
Health and wellness programs
Dental insurance

View full job page →

Telephony Support Jobs

IT Support Specialist

Mid-Level Technical Support / Field Engineer (VoIP / Networking)

IT Field Technical Support Representative

Entry-Level IT Helpdesk Technician

Help Desk Technician

Get Telephony Support Jobs alerts