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Telephony Support Jobs

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Today

Entry-Level IT Helpdesk Technician

Yelp Atlanta, GA 🇺🇸 Remote

Atlanta, GA

Today

$44k - $60k/yr Full time Computer Skills Customer Support End User Support

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Job Description

The IT Helpdesk team supports Yelp offices worldwide, and this Entry-Level IT Helpdesk Technician role focuses on fast, accurate issue resolution with strong employee customer service.

Responsibilities

Handle assigned Helpdesk tickets and work toward resolution for reported customer issues
Diagnose, troubleshoot, and resolve hardware and software problems; escalate when needed
Follow Service Level Agreements (SLAs) and maintain proper response times
Support global employees using phone, chat, and the inbound ticket queue
Monitor internal ticketing system notifications to respond proactively and communicate outages or system downtime
Participate in Helpdesk team projects and help ensure they are completed on time and to specification

Requirements

Excellent customer service skills with a collaborative attitude
Willingness to learn new technologies or working knowledge of: Google Apps, Office 365 for Mac and PC, Active Directory, software based telephony, Jira service desk, SSO, etc.
Familiarity with writing technical documentation
Action-oriented approach with a strong understanding of ticket process, workflow, and queue management
Ability to work independently and within a team environment
Ability to prioritize and manage multiple tasks in a dynamic, high-paced work environment
Previous helpdesk experience is an asset
Located in the Eastern time zone of the United States

Technologies

Google Apps
Office 365 for Mac and PC
Active Directory
Software based telephony
Jira service desk
SSO

Benefits

You may be offered restricted stock units and benefits
Option to be fully remote in locations within the United States Eastern time zones

Compensation

Estimated salary range: USD 44,000 - 60,000 per year
Salary range may vary based on factors including external market benchmark data, geographic location, and years of experience

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1d ago

Help Desk Technician

Wayne J. Griffin Electric, Inc Holliston, MA

Holliston, MA

1d ago

$25 - $30/hr Full time Application Support Computer Skills End User Support

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Job Description

Wayne J. Griffin Electric, Inc. is hiring a Help Desk Technician to deliver first level technical assistance for employees at its corporate headquarters and across the Southeast regions. This onsite role supports Microsoft Windows networks, mobile devices, computers and applications, and the company’s voice over IP system.

You will work as part of a team supporting up to 1,400 employees, handling helpdesk requests related to both hardware and software use. The position also includes regular software update and patching work to help keep endpoints stable, secure, and performing as expected.

What you’ll do

Provide first level technical support to up to 1,400 employees in a team setting
Set up and maintain mobile devices
Set up and support computers and applications in a Microsoft Windows networked environment
Support the company’s voice over IP system
Resolve general helpdesk requests related to hardware and applications use
Install, test, and deploy software updates and security patches to maintain endpoint stability, performance, and cybersecurity compliance

What you’ll bring

Troubleshooting experience including software installation and hardware repair as required
Strong knowledge of Microsoft Windows in a networked environment
Excellent interpersonal skills and the ability to communicate effectively with people of all levels
Ability to analyze problems and suggest solutions that address root causes
Capability to work in a fast-paced environment with minimal supervision

Tools and systems

Microsoft Windows
Voice over IP

Location

Onsite in Holliston, MA.

Pay

$25.00 - $30.00 per hour (USD).

Benefits

Blue Cross Blue Shield PPO (Medical, Dental & Vision)
401(k) with company contribution
Tuition reimbursement
Health and wellness programs
Dental insurance

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